Assistant Manager-CQA

Job Details

• Unit: UMKL Gujarat(1806)
• Location: Gujarat
• Dept.: Quality
• Function: Customer Quality Assurance (CQA)
• Designation: Asst. Manager
• Qualification: BE/B.Tech (Mechanical / Automobile Engineering)
• Experience: 8 ~ 10 years

Job Summary

To ensure customer satisfaction by controlling customer-related quality issues, driving timely complaint resolution, maintaining customer-specific quality requirements, and implementing preventive actions to avoid recurrence.

Responsibilities

• Customer Complaint Management
  • Receive, analysis, and coordinate closure of customer complaints.
  • Lead 8D / CQPR / CAPA activities for customer issues.
  • Perform problem analysis using 5 Why, Fishbone, Fault Tree Analysis (FTA), Pareto and other QC tools.
  • Establish immediate containment and permanent corrective actions.
  • Ensure effectiveness verification and prevent recurrence.
  • Monitor customer complaint trends and repeat complaints.
• Customer Communication
  • Act as the primary quality interface between the company and customer.
  • Communicate containment, root cause, corrective action and implementation status.
  • Participate in customer quality review meetings and escalation discussions.
  • Ensure customer requirements and concerns are communicated internally.
• Quality Performance Monitoring
  • Monitor customer PPM, rejection, warranty, complaints and quality ratings.
  • Prepare daily/weekly/monthly customer quality dashboards.
  • Analyze trends and identify major contributors.
  • Drive action plans for improvement of customer quality KPIs.
• Problem-Solving Root Cause Analysis
  • Lead cross-functional teams for complex quality problems.
  • Validate the actual root cause through data and trials.
  • Implement robust corrective actions rather than temporary solutions.
  • Verify action effectiveness using defined quality indicators.
  • Ensure lessons learned are incorporated into similar products/processes.
  • APQP / PPAP / New Product Quality
  • Support new product development from the customer-quality perspective.
  • Review APQP, PFMEA, Control Plan, Process Flow, MSA, SPC and PPAP documents.
  • Coordinate customer PPAP submission and approval.
  • Track customer-specific requirements and special characteristics.
  • Support prototype, pre-launch and production validation activities.
• Customer Audit Assessment
  • Prepare the organization for customer audits and assessments.
  • Coordinate customer visits and quality audits.
  • Ensure closure of customer audit findings within agreed timelines.
  • Monitor customer-specific systems, standards and requirements.
  • Maintain audit evidence and compliance records.
• Internal Quality Coordination
  • Coordinate with Production, Process Engineering, Tool Room, Maintenance, Purchase, Supplier Quality.
  • Conduct internal reviews for customer-related issues.
  • Ensure containment across WIP, finished goods, warehouse and dispatch.
  • Establish traceability and suspect-part identification when required.