Assistant Manager-CQA
UNO MINDA · Ahmedabad · onsite · Posted 40d ago
Undisclosed9–14 yrsfulltimeSourced from
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About this role
Unit: UMKL Gujarat(1806)
Location: Gujarat
Dept.: Quality
Function: CustomerQuality Assurance (CQA)
Designation: Asst.Manager
Qualification: BE/B.Tech (Mechanical /Automobile Engineering
Experience: 8 ~10years
To ensurecustomer satisfaction by controlling customer-related quality issues, drivingtimely complaint resolution, maintaining customer-specific quality requirements,and implementing preventive actions to avoid recurrence.
Key Responsibilities
A. CustomerComplaint Management
1. Receive, analysis,and coordinate closure of customer complaints.
2. Lead 8D / CQPR /CAPA activities for customer issues.
3. Perform problemanalysis using 5 Why, Fishbone, Fault Tree Analysis (FTA), Pareto and other QCtools.
4. Establish immediatecontainment and permanent corrective actions.
5. Ensure effectivenessverification and prevent recurrence.
6. Monitor customercomplaint trends and repeat complaints.
B. CustomerCommunication
1. Actas the primary quality interface between the company and customer.
2. Communicatecontainment, root cause, corrective action and implementation status.
3. Participatein customer quality review meetings and escalation discussions.
4. Ensurecustomer requirements and concerns are communicated internally.
C. Quality Performance Monitoring
1. Monitor customerPPM, rejection, warranty, complaints and quality ratings.
2. Preparedaily/weekly/monthly customer quality dashboards.
3. Analyze trends andidentify major contributors.
4. Drive action plansfor improvement of customer quality KPIs.
D. Problem-Solving RootCause Analysis
1. Leadcross-functional teams for complex quality problems.
2. Validate the actualroot cause through data and trials.
3. Implement robustcorrective actions rather than temporary solutions.
4. Verify actioneffectiveness using defined quality indicators.
5. Ensure lessonslearned are incorporated into similar products/processes.
6. APQP / PPAP /New Product Quality
7. Support new productdevelopment from the customer-quality perspective.
8. Review APQP, PFMEA,Control Plan, Process Flow, MSA, SPC and PPAP documents.
9. Coordinate customerPPAP submission and approval.
10. Trackcustomer-specific requirements and special characteristics.
11. Support prototype,pre-launch and production validation activities.
E. Customer Audit Assessment
1. Preparethe organization for customer audits and assessments.
2. Coordinatecustomer visits and quality audits.
3. Ensureclosure of customer audit findings within agreed timelines.
4. Monitorcustomer-specific systems, standards and requirements.
5. Maintainaudit evidence and compliance records.
F. Internal QualityCoordination
1.Coordinate with Production, Process Engineering, Tool Room, Maintenance,
Purchase, Supplier Quality
2.Conduct internal reviews for customer-related issues.
3. Ensure containment across WIP, finished goods, warehouse and dispatch.
4.Establish traceability and suspect-part identification when required
G. Monthly customerrelated documents submission
1.SMIR
2.4M
H. Half yearly document submission and execution
H. Half yearly document submission and execution
1) Revalidation
2.Testing
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
customer satisfactionControl PlanComplaint managementPerformance monitoringAutomobile EngineeringauditsCAPA8DCustomer QualityCustomer Complaintscomplaint resolutionCustomer AuditsAutomobilemaintenancecompliancedispatch
About UNO Minda
UNO MINDA
Auto Components
13.4k+
employees
1958
68 years old
Gurgaon
India
About
#NK Minda Group is India 's foremost manufacturer of a range of automotive components.
# It has an annual turnover of Rs.8.32 billion (USD $ 205.36 million).
#It is a leading supplier to global Original Equipment Manufacturers.
#NK Minda group works with the leading auto components specialists globally, to bring the most technologically advanced products to its customers.
# It has an annual turnover of Rs.8.32 billion (USD $ 205.36 million).
#It is a leading supplier to global Original Equipment Manufacturers.
#NK Minda group works with the leading auto components specialists globally, to bring the most technologically advanced products to its customers.
Industries
Auto ComponentsAutomobileImport & Export
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