Assistant Manager - Consumer Services Governance

Role Overview And Core Responsibilities

Governance Support

• Support the implementation and monitoring of governance controls across Consumer Services.
• Maintain governance documents, policies, SOPs, and control trackers.
• Assist in identifying control gaps and follow up on corrective actions with relevant stakeholders.

Regulatory Compliance & RBI Reporting

• Support the preparation and submission of periodic RBI and regulatory reports.
• Ensure accuracy and timely completion of reporting requirements.
• Track regulatory updates and assist in implementing applicable requirements.

Risk Assessment & Monitoring

• Assist in conducting Risk and Control Self-Assessments (RCSA).
• Monitor Key Risk Indicators (KRIs) and support risk reporting activities.
• Follow up on risk mitigation actions and track closure of identified risks.

Audit & Compliance Coordination

• Coordinate with Internal Audit, Compliance, and business teams for audit-related activities.
• Support preparation of audit responses and documentation.
• Track audit observations and assist in timely closure of action items.

MIS Reporting & Stakeholder Coordination

• Prepare routine MIS, governance dashboards, and status reports.
• Coordinate with Risk, Compliance, Legal, Audit, and business teams on governance initiatives.
• Escalate delays, exceptions, or compliance concerns as appropriate and support process improvement efforts.

Required Knowledge And Experiences

Experience and Skills

• Qualification: Experience in Banking / NBFC / Financial Services preferred or a related field
• Minimum 5+ years of experience in governance, compliance, risk, or audit roles
• Exposure to RBI data submissions, audits, or inspections - desirable
• Graduate or Postgraduate in Finance, Business, or a related field
• Flexibility to travel as needed
• Executive presence and assertiveness.
• Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
• Strong communication, organizational, verbal & written skills.
• High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

Job Title: Specialist I, Consumer Operations Support

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