Assistant Manager - Commute Analytics

Job Position: Assistant Manager (Analytics)- Employee Commute Services

Role And Responsibilities

Job Description: Assistant Manager (Analytics) – Commute/Transport

A Transport Analytics Assistant Manager for Employee Commute Services oversees corporate mobility programs, using data to identify optimization opportunities, control costs, and ensure/enhance safety. The resource needs to bridge data science and operations to create seamless, cost-effective daily travel experiences for corporate workforces.

Data Analytics & Reporting

• Develop, maintain, and enhance commute operations dashboards tracking key metrics including OTA%, OTD%, no-show rates, fleet utilization, scheduling efficiency, and per-cab occupancy
• Build automated reporting frameworks for daily, weekly, and monthly commute performance reviews
• Perform root cause analysis on operational deviations such as service delays, high no-show rates, and cost overruns
• Create data visualizations and executive summaries for leadership reviews and business presentations
• Analyze cost impact of no-shows, route inefficiencies, and underutilized fleet capacity
  
  

Operations Intelligence

• Monitor and analyze commute request patterns, shift-wise demand, and seasonal trends to support capacity planning
• Develop predictive models for demand forecasting, route optimization, and fleet deployment
• Identify opportunities for cost optimization through data-driven recommendations on route consolidation, vehicle right-sizing, and scheduling improvements
• Track and analyze safety incident data (major/minor incidents) to identify patterns and recommend preventive measures
• Support vendor performance evaluation through SLA compliance analytics
  
  

Platform & Tools Management

• Manage and optimize data pipelines from transportation management systems (e.g., MoveInSync ETS)
• Administer and enhance BI tools and dashboards (Excel, or similar platforms) for commute analytics
• Ensure data integrity, accuracy, and timeliness across all reporting systems
• Collaborate with technology teams to improve data collection, integration, and automation capabilities
  
  

Stakeholder Management & Communication

• Partner with Commute Program Managers, site operations teams, and vendor partners to translate data into actionable strategies
• Present analytical findings and recommendations to senior leadership and cross-functional stakeholders
• Respond to ad-hoc data requests and provide analytical support for strategic initiatives
• Train and mentor team members on analytics tools, methodologies, and best practices
  
  

Process Improvement

• Identify and implement process improvements through data analysis and benchmarking
• Develop and standardize KPI definitions, measurement methodologies, and reporting templates
• Drive automation of manual reporting processes to improve efficiency and reduce turnaround time
• Establish data governance standards for commute analytics
  
  

Essential Skills

• Technical Skills: Advanced proficiency in Microsoft Excel. Experience with BI tools (Tableau, Power BI) and data visualization is highly valued.
• Technology Tool Skills: Hands-on experience with corporate transport software (e.g., MoveInSync, Routematic), and GPS tracking dashboards.
• Strong knowledge of administration, facilities, and transport management principles.
• Proficiency in fleet planning and fleet management software.
• Excellent organizational, communication, and leadership skills.
• Ability to handle customers, analyze data, and resolve conflicts.
  
  

Required Qualifications:

• Bachelor's degree in business/computer science
• 3-5 year's experience in transportation or facilities management
• Strong analytical and problem-solving skills
• Program management experience
• Knowledge of transportation demand management principles
• Excellent communication and interpersonal skills
• Experience with transport management software/tool
  
  

KeyPerformanceMeasures

• Compliance with the Service Level Agreement established between Jones Lang LaSalle and Amazon (Client)