Assistant Manager - Collections

Job Title: Assistant Manager - Collections (Domestic Voice Process)

Location: Ambattur, Chennai
Department: Collections
Employment Type: Full-Time
Shift: Day Shift / Rotational Shift (as per business requirement)

Job Summary

We are seeking an experienced and result-oriented Assistant Manager - Collections to lead and manage a team of collection executives in a domestic voice process. The ideal candidate will be responsible for driving collection performance, ensuring compliance with company policies, improving team productivity, and achieving recovery targets while maintaining a high standard of customer service.

Key Responsibilities

• Manage and supervise a team of collection agents handling domestic voice collections.
• Drive monthly, weekly, and daily collection targets and ensure achievement of KPIs.
• Monitor team performance through regular reviews, coaching sessions, and feedback mechanisms.
• Analyze collection reports, delinquency trends, and productivity metrics to improve overall performance.
• Ensure adherence to regulatory guidelines, compliance standards, and company policies.
• Conduct performance appraisals and identify training needs for team development.
• Handle escalated customer issues and provide effective resolution.
• Coordinate with internal stakeholders to improve collection efficiency and process effectiveness.
• Prepare and present MIS reports, dashboards, and performance updates to management.
• Implement strategies to improve recovery rates and reduce delinquency.
• Maintain high standards of customer interaction and service quality.

Required Qualifications

• Graduate in any discipline (MBA preferred).
• 4 to 8 years of experience in Collections, with at least 2 years in a Team Lead/Assistant Manager role.
• Experience in Domestic Voice Process collections is mandatory.
• Strong understanding of collection strategies, recovery management, and customer handling.
• Proficiency in MS Excel and reporting tools.
• Excellent communication and interpersonal skills.
• Strong leadership, team management, and problem-solving abilities.

Key Skills

• Team Management
• Collections & Recovery
• Domestic Voice Process
• People Management
• Performance Management
• MIS Reporting
• Customer Escalation Handling
• Process Improvement
• Compliance Management
• Coaching & Mentoring

Desired Candidate Profile

• Target-driven with a strong focus on results.
• Ability to manage high-performing teams in a fast-paced environment.
• Strong analytical and decision-making skills.
• Excellent stakeholder management capabilities.
• Flexible and adaptable to business requirements.

Interested candidates can apply with their updated resume

Contact- Only whatsap - [phone removed]

Mail - [email removed]