Assistant Manager - Collections Manager

Job Description

Role Objective

To manage collections, receivables, debtor ageing and recovery follow-ups across all locations, ensuring timely realization of brokerage, leasing fees, mandate fees, retainers and other receivables.

Key Responsibility Areas (KRA)

• Collection Recovery
  • Follow-up with developers, corporates, landlords and clients for outstanding payments.
  • Ensure timely collection against invoices raised.
  • Track due dates and maintain collection schedules.
  • Handle overdue and critical accounts.
• Debtor Management
  • Prepare weekly and monthly ageing reports.
  • Monitor debtor outstanding across all branches.
  • Identify delayed payment cases and escalate appropriately.
• Billing Revenue Coordination
  • Coordinate with Sales, CRM and Accounts teams for collection support.
  • Ensure invoices are raised as per agreed commercial terms.
  • Track milestone-based collections.
• MIS Reporting
  • Prepare collection MIS and dashboards.
  • Share weekly collection status with management.
  • Maintain collection records and supporting documents.
• Process Compliance
  • Ensure all collection activities are updated in CRM/ERP.
  • Maintain proper documentation of commitments received from clients.
  • Improve collection processes and reduce outstanding receivables.
• Developer Relationship Revenue Assurance
  • Conduct regular meetings with developers, finance teams, CRM teams and key stakeholders across locations.
  • Visit developer offices for collection follow-ups, reconciliation meetings and closure of pending payment cases.
  • Coordinate with Sales, CRM, Legal and Accounts teams to ensure transactions are progressed from booking stage to billable stage.
  • Identify and track all pending cases where billing is not raised due to documentation, agreement, payment, registration, possession, brokerage confirmation or other operational issues.
  • Drive closure of pending cases and ensure they are converted into billable transactions at the earliest.
  • Prepare and maintain a Pending Billing Tracker for all projects and developers.
  • Ensure timely collection of brokerage confirmations, invoices, debit notes, approvals and supporting documents required for bill raising.
  • Conduct monthly reconciliation meetings with major developers to identify unbilled transactions, disputed cases and outstanding payments.
  • Work closely with Business Heads, Branch Heads and Relationship Managers to resolve collection and billing bottlenecks.
  • Ensure no revenue leakage due to delayed billing, missing documentation or unresolved disputes.
  • Track developer-wise ageing, outstanding receivables, unbilled revenue and collection commitments.

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