Assistant Manager-Client Support & Commercial Operation

Essential Qualifications

• 6+ years in client support, customer success, or client services — with at least 3 years

managing a team

• Experience leading support operations in a complex, data-intensive environment where answer

quality matters more than speed — financial data, SaaS platforms, research services, or capital

markets technology preferred

• Demonstrated ability to improve CSAT, reduce resolution times, and scale support operations

without sacrificing quality

• Strong data fluency — comfortable pulling support metrics, building reports, identifying trends,

and presenting findings clearly to leadership

• Excellent written and verbal communication skills across audiences from end users to senior

stakeholders

• Experience managing distributed or offshore team members; specific history of retaining and

growing talent to address complex and product related inquiries

• Familiarity with Salesforce or equivalent case management systems

• Background in commercial real estate, financial data, or institutional SaaS is a plus — not a

requirement