Assistant Manager - Client Solutions

About Nextyn:

Nextyn is a fast-growing expert network company that enables clients worldwide to connect with industry experts for research, consulting, and strategic decision-making.

With a growing global presence, we work with clients across geographies and industries, helping them access high-quality expert insights to support critical business and investment decisions.

Role Summary

As an Assistant Manager – Client Solutions, you will manage key client relationships while leading a team of Associates/Analysts responsible for delivering high-quality expert research and engagement.

The role combines client relationship management, team leadership, expert identification, project delivery, and account growth. You will be responsible for understanding client requirements, ensuring timely and high-quality execution, developing your team, and identifying opportunities to strengthen and grow client accounts.

Key Responsibilities

1. Client Relationship Management

• Own end-to-end relationships with a portfolio of key clients and understand their research objectives, priorities, and evolving requirements.
• Act as the primary point of contact for client queries, escalations, and project-related discussions.
• Build strong, long-term relationships that support client retention and account growth.
• Maintain a high level of responsiveness and ensure a consistent client experience across engagements.

2. Team Management & Development

• Recruit, onboard, train, and develop Associates/Analysts within the Client Solutions team.
• Set clear goals and expectations and monitor individual and team performance.
• Provide regular coaching, feedback, and support to help team members build their client management, research, and expert engagement capabilities.
• Build a high-performing team that can independently manage projects and deliver against client expectations.

3. Expert Identification & Engagement

• Oversee the identification, evaluation, and engagement of relevant industry experts for client requirements.
• Guide the team on expert sourcing strategies and quality evaluation criteria.
• Ensure experts identified are relevant, credible, and aligned with the client's research objectives.
• Take ownership of specialized, complex, or high-priority expert searches when required.

4. Account Growth & Revenue

• Own revenue targets for assigned accounts and work towards achieving account growth objectives.
• Identify opportunities for upselling, cross-selling, and expanding relationships across client accounts.
• Track account performance and proactively highlight potential risks and growth opportunities to leadership.
• Support client proposals, pricing discussions, and commercial conversations where required.

5. Project Coordination & Delivery

• Oversee the timely and high-quality execution of projects managed by the team.
• Coordinate with internal teams including Research, Operations, and Compliance to resolve project-related bottlenecks.
• Monitor turnaround times, project progress, and quality standards across active engagements.
• Step in where required to resolve critical issues and ensure client commitments are met.

6. Research & Insights

• Guide the team on qualitative and quantitative research approaches based on client requirements.
• Review and validate research outputs, expert profiles, and market insights before client delivery.
• Develop a strong understanding of relevant industries and market trends to support client conversations and internal decision-making.
• Use research and market insights to identify relevant experts and strengthen project outcomes.

Qualifications & Skills

Education

• Bachelor's or Master's degree in Business, Economics, Management, or a related field.

Experience

• 2–5 years of relevant experience in expert networks, client management, account management, research, consulting, or a similar client-facing environment.
• Prior experience managing or mentoring a team is preferred.
• Experience in expert networks, market research, consulting, or professional services will be an advantage.

Skills

• Strong verbal and written communication skills.
• Strong client and stakeholder management abilities.
• Proven ability to manage, coach, and develop a team.
• Strong analytical, research, and problem-solving skills.
• Good business judgment and the ability to understand client requirements.
• Ability to manage multiple accounts, projects, and priorities in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, and Outlook.
• Strong ownership, attention to detail, and ability to work effectively under deadlines.

Location & Joining

• Location: Mumbai
• Work Model: Work from Office
• Preference: Immediate joiners preferred

What Nextyn Offers

• Work-from-office environment with structured working hours.
• Opportunity to work with global clients and senior industry experts.
• Leadership exposure through team management and account ownership.
• Opportunities to build expertise across industries and develop strong client-facing capabilities.
• Learning and career growth opportunities within a rapidly scaling organization.
• Competitive compensation and benefits, including PF and insurance.