Assistant Manager Client experience

Department: Client Servicing (Entertainment, Media Hospitality industry is preferred)

Work Mode - 6 Days Work from Office

Location: Pune (NIBM)

Role Overview

As an Executive – Client Servicing, you will be a key bridge between clients and internal

teams, ensuring smooth communication, strong execution and exceptional client

experiences.

Beyond servicing and coordination, this role requires someone who is proactive, creatively

aware, research-driven and presentation savvy — someone who can contribute ideas,

support pitch creation, study global trends and assist in building impactful client solutions.

This is an ideal role for someone who enjoys client interaction, event execution, creative

thinking and working in a high-energy agency environment.

Key Responsibilities

Client & Account Management

 Act as a key point of contact for clients on projects and ongoing requirements.

 Attend client meetings, understand briefs and convert requirements into actionable

deliverables.

 Build strong relationships through proactive communication and timely follow-ups.

 Ensure high levels of client satisfaction, responsiveness and service quality.

 Support the team in growing existing accounts and identifying new opportunities.

Creative Research & Ideation

 Research global event, experiential and engagement trends regularly.

 Assist the servicing and creative teams with fresh ideas, themes, formats and

concepts for pitches and projects.

 Support brainstorming sessions with references, mood boards and innovative

solutions.

 Stay updated on pop culture, entertainment, digital trends, technology and audience

engagement formats relevant to events and brand experiences.

 Bring a solutions-first mindset to every brief.

Presentations & Proposal Development

 Assist in creating impactful pitch presentations, event flow decks and client

proposals.

 Work closely with design and content teams to develop visually strong and

strategically aligned presentations.

 Support budgeting, proposal structuring and presentation formatting.

 Ensure presentations are polished, accurate and aligned with brand standards.

Project Coordination & Execution

 Coordinate internally with operations, production, design and vendor teams for

smooth execution.

 Ensure timelines, checkpoints and deliverables are tracked efficiently.

 Assist in managing vendors, hotels, venues and partners for project requirements.

 Be actively involved during on-ground execution and ensure readiness to handle

real-time challenges.

 Maintain strong attention to detail across branding, guest experience and event

flow.

Financial & Reporting Responsibilities

 Support in sharing estimates, budgets and cost trackers.

 Coordinate with clients for approvals and payment follow-ups.

 Share regular project status updates with reporting managers.

 Ensure documentation and project records are maintained properly.

Desired Profile

Education

Graduate/Postgraduate in Marketing, Mass Communication, Business Management or

related fields.

Experience

 3 years of experience in events, experiential marketing, media, advertising,

hospitality or PR.

 Freshers with strong communication, presentation and creative aptitude may also be

considered.