Assistant Manager - CEFS AML APS Actimize Technical Specialist

Job Title: Technical Lead

Department: CEFS IT APS

About Business Line/Function

Position Purpose:

This role is played by ISPL CEFS AML APS to support CIB clients across all regions & there is a need to strengthen ISPL around a Drive mandate.

• Adapt information system
• Make better use of data to serve clients
• Work Differently
• Client centricity
  
  

Scope of the role requires strong knowledge in NICE Actimize tool with regards to SAM modeule and strengthening the AML platforms across regions.

Responsibilities

• Resolve AML Users queries on alerts, missing data, alert investigations, KDE, Payments/postings mismatch, alert rule investigation and other Actimize related techno functional support.
• Lead identify and drive continuous improvement initiative within production support processes and ensure optimization at all level.
• Build strong relationship with Stakeholders , communicate on key KPI's & project updates, address concerns, gather feedback for improvements
• Lead technical upgrade programs resulting in improved stability of applications and enhance user satisfactions .
• Collaboration with development, infrastructure and operations to facilitate effective communication and coordinate support activities.
• Establish and monitor key performance indicators for application performance proactively and address potential issues.
• Ensure comprehensive documentation of support processes, incident reports and application configurations and KEDB's
• Manage application support team colleagues ensuring effective performance, professional development.
• Ensure adherence to the ITIL framework for incident, problem, and change management processes & ensure focus on continuity for technology and business
• Ensure that all controls and procedures outlined in the procedures manual and general company policies are complied with across all departments within Client Management
• Ensure appropriate escalation to management & /or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit.
• Drive continuous improvement to review & streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time & to minimize error rates
• Active participation on ad hoc tasks and/or projects as assigned by Management from time to time.
• Contribute / Lead some of CIB Transformation Initiatives for Client Management (regional organization towards target Operating model, End to End Project, Digital transformation)
• Active contribution or participation to relevant Workshops / Lab Sessions / Brainstorming
• Promote, within ISPL CEFS APS department, a mindset around accountability, continuous improvement, client focus, change management & innovation
• Proven aptitude to lead and manage high performing teams
• Work on IG & Audit topics.
  
  

Technical Competencies

• Strong Knowledge on NICE Actimize application on preferably on SAM module.
• Strong knowledge on Python and Oracle/SQL
• Strong knowledge of active monitoring and alerting tools e.g.:- Dynatrace, Autosys
• Strong knowledge of ITIL / Service Management process
• Knowledge of Scripting, Ansible or Python etc.
• Knowledge of Kubernetes/Tomcat/Apache
• Good to have knowledge on Grafana
  
  

Behavioral Competencies

• Very swift in understanding various systems.
  
  

Aptitude for technical activities.

Willing to update knowledge as technology changes.

• Ability to take initiative and make decisions.
• Logical approach to the solution of problems.
• Able to work independently and interact with global teams.
• Excellent interpersonal and strong communication skills mandatory.
• Able to make informed decisions on a wide range of complex business and technical issues.
• Experience in banking, payment, compliance preferred.
• Good People Management skills .
• Good Communication and Interpersonal skills .
• Strong analytical skills and work with various APS, Development, Operations stakeholders, locally and globally .
• Self-motivated, with strong ability to work both independently and along with the team
• Innovative and Transformational mindset.
  
  

Flexible with work hours and ability to perform under pressure .

Specific Qualifications

• University Graduate
• Minimum 8+ yrs. of relevant experience in corporate/IB in AML
  
  

Skills Referential (Required Knowledge, Skills And Abilities)

• Ability to collaborate / Teamwork
• Communication skills - oral & written
• Ability to synthetize / simplify
• Organizational skills
  
  

Transversal Skills

• Analytical Ability
• Ability to develop and adapt a process
• Ability to manage a project
  
  

Education Level: Bachelor's degree or equivalent

Location: Mumbai