Assistant Manager - BPO

Roles and Responsibilities

• Manage daily operations of the contact center, ensuring efficient handling of customer queries and issues.
  
• Oversee team performance, providing guidance and support to achieve targets and goals.
  
• Develop and implement process improvements to enhance productivity, quality, and customer satisfaction.
  
• Collaborate with cross-functional teams to resolve complex issues and drive business growth.
  
• Ensure compliance with company policies, procedures, and regulatory requirements.
  

Desired Candidate Profile

• 3-6 years of experience in BPO Operations or Call Center Operations management.
  
• Proven track record in managing teams towards achieving targets and goals.
  
• Strong understanding of BPO industry trends, best practices, and regulations (CCA/ICCA).
  
• Excellent communication skills for effective collaboration with internal stakeholders at all levels.