Assistant Manager - BPO Sales Background

Assistant Manager BPO Sales

Position: Assistant Manager – Sales

Industry: BPO / Contact Center

Experience: 1–3 Years

Employment Type: Full-Time

Department: Sales / Operations

Job Summary

We are looking for an experienced and target-oriented Assistant Manager – Sales with a strong background in BPO/Contact Center sales. The candidate will be responsible for managing sales performance, supporting team leaders and associates, achieving business targets, and ensuring smooth day-to-day operations.

Key Responsibilities / KRAs

- Manage and monitor day-to-day sales operations and ensure achievement of assigned targets.

- Drive the team towards sales, revenue, conversion, and productivity targets.

- Monitor individual and team performance and identify areas for improvement.

- Work closely with Team Leaders to improve sales performance and achieve business goals.

- Conduct regular performance reviews, coaching sessions, and feedback discussions.

- Analyze sales reports, dashboards, and performance data to identify gaps and improvement opportunities.

- Ensure adherence to defined sales processes, quality standards, and compliance guidelines.

- Track key metrics such as conversion rate, AHT, productivity, revenue, and achievement percentage.

- Take corrective actions for underperforming team members and implement performance improvement plans where required.

- Conduct regular floor huddles and communicate targets, process updates, and business priorities.

- Coordinate with Quality, Training, HR, WFM, and other support functions to resolve operational challenges.

- Ensure effective utilization of manpower and maintain process discipline.

- Handle escalations from customers, associates, and Team Leaders.

- Prepare and share daily/weekly/monthly performance reports with management.

- Identify opportunities to improve sales processes, customer experience, and overall team productivity.

- Support new-hire onboarding, nesting, and transition activities when required.

Key Performance Indicators / KPIs

- Sales Target Achievement

- Revenue / Business Target Achievement

- Conversion Rate

- Team Productivity

- Individual Productivity

- Lead-to-Sale Conversion

- Average Revenue Per Agent / Transaction

- Quality Score

- Customer Satisfaction (CSAT)

- Attrition & Retention

- Attendance & Adherence

- AHT / Talk Time, wherever applicable

- Target vs. Actual Performance

- Team Utilization

- Process & Compliance Adherence

Required Skills

- 1–3 years of experience in BPO Sales / Contact Center Sales.

- Prior experience in a supervisory/leadership role will be preferred.

- Strong understanding of sales processes and contact-center operations.

- Good communication and interpersonal skills.

- Strong target orientation and performance management skills.

- Ability to analyze sales reports and performance metrics.

- Strong coaching, team-handling, and problem-solving skills.

- Good knowledge of MS Excel and reporting.

- Ability to work in a fast-paced and target-driven environment.

- Strong escalation-handling and decision-making skills.

Qualification

Graduation: Preferred.

Candidate Profile

The ideal candidate should be a hands-on sales professional who can manage teams, drive numbers, identify performance gaps, and work closely with Team Leaders and associates to achieve business targets.

Keywords: Assistant Manager, Sales Manager, BPO Sales, Contact Center, Sales Operations, Team Management, Sales Target, Revenue, Conversion, Productivity, Performance Management, Customer Service, BPO Operations.

Contact Person Name: HR Amlan

Contact Number: [phone removed]