Assistant Manager - AMC Operations

Employee Name

BASIC INFORMATION

POSITION/ ROLE

Engineer – AMC Delivery

LOCATION

DEPARTMENT

CC AMC Del

Grade

Executive

ISSUED BY

CHRO/Head HR

APPROVED BY

MD/BUH

KEY PURPOSE

The AMC Execution Engineer is responsible for the execution and management of Annual Maintenance Contracts (AMC) at various customer sites. This role involves coordination with customers, vendors, internal teams (such as logistics and warehouse), and ensuring that all activities are carried out as per the target plan. The engineer is also responsible for maintaining CRM, ensuring safety practices, training vendors, and managing spare parts sales.

Key Responsibilities

• Coordinate with customers, vendors, logistics, and warehouse teams to ensure timely execution of AMC contracts.
• Ensure adherence to the target plan and milestones.
• Provide preventive maintenance services, warranty services, and AMC services and break down.
• Conduct repair service inspections and rectifications.
• Manage booking, billing, and call management (Response Time, Turnaround Time).
• Conduct material management and ensure optimal manpower utilization.
• Release purchase orders (PO) on time.
• Maintain and update Customer Relationship Management (CRM) systems.
• Drive spare parts sales to customers.
• Ensure adherence to response and resolution times for complaints as per the established matrix.
• Generate enquiries for Retrofit and Value-Added Services (VAS) and escalate them to the Retrofit team.
• Collect outstanding payments receivable against AMC contracts.
• Implement and ensure best safety practices at all sites.
• Train vendors and Service Solution Providers (SSPs) on safety and technical aspects.
• Conduct material management and ensure optimal manpower utilization.
• Perform safety audits.
  
  

Qualification & Experience

• Diploma in Mechanical Engineering/Electrical Engineering with 6 to 8 years of experience
• OR Graduate in Mechanical Engineering/Electrical Engineering with 3 to 5 years of experience.
• Proven experience in AMC deliveries.
• Hands-on experience in troubleshooting, breakdown services, preventive maintenance services, and recommissioning of air and water chillers.
  
  

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