Assistant Manager - Airport Representative
Hyatt Centric MG Road Bangalore · Bengaluru · onsite · Posted 5d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Organization- Hyatt Centric Bengaluru Airport
Summary
The Assistant Manager – Airport Representative is responsible for ensuring a seamless and welcoming arrival and departure experience for hotel guests at the airport. The role coordinates airport transfers, guest assistance, transportation arrangements, and communication between the airport team, hotel Front Office, Concierge, and Transportation teams while maintaining high standards of guest service.
Key Responsibilities
Summary
The Assistant Manager – Airport Representative is responsible for ensuring a seamless and welcoming arrival and departure experience for hotel guests at the airport. The role coordinates airport transfers, guest assistance, transportation arrangements, and communication between the airport team, hotel Front Office, Concierge, and Transportation teams while maintaining high standards of guest service.
Key Responsibilities
- Welcome arriving guests at the airport and provide professional assistance with arrivals, departures, and transfers.
- Ensure timely coordination of airport pickups and drops based on guest flight schedules and hotel transportation requirements.
- Monitor flight arrival/departure information and communicate changes or delays to the relevant hotel teams.
- Coordinate closely with Front Office, Concierge, Reservations, Guest Relations, and Transportation teams regarding guest movements.
- Provide special attention and personalized assistance to VIPs, corporate guests, groups, and guests requiring additional support.
- Ensure accurate guest identification and appropriate hotel signage/display at designated airport meeting points.
- Assist guests with baggage coordination and guide them to the assigned hotel vehicle.
- Ensure hotel vehicles and chauffeurs are appropriately positioned and ready for scheduled transfers.
- Handle guest concerns or last-minute transportation changes professionally and escalate matters when required.
- Maintain accurate records of airport transfers, guest movements, flight details, delays, and transportation arrangements.
- Supervise and guide Airport Representatives/Drivers, where applicable, and ensure proper shift coverage.
- Maintain strong coordination with airport authorities and authorized service partners as required for hotel operations.
- Ensure professional grooming, conduct, and service standards are consistently maintained.
- Support the Front Office team with guest arrival and departure planning, particularly during high occupancy, events, groups, and VIP movements.
- Identify opportunities to enhance the guest arrival and departure experience.
- Perform other duties assigned by the Front Office leadership based on operational requirements.
- Diploma or Degree in Hotel Management, Hospitality, Tourism, or a related field preferred.
- Prior experience in Front Office, Concierge, Guest Relations, Transportation, or Airport Operations within a reputed hotel.
- Previous supervisory/team-handling experience preferred.
- Good understanding of airport arrival and departure procedures and hotel transportation coordination.
- Strong communication and guest-handling skills.
- Good command of English; knowledge of additional languages would be an advantage.
- Comfortable working in rotational shifts, including early mornings, late nights, weekends, and holidays.
- Guest service orientation
- Strong communication and interpersonal skills
- Airport and transportation coordination
- Problem-solving and decision-making
- Attention to detail
- Team supervision
- Ability to work under pressure
- Professional grooming and presence
- Planning and coordination skills
Sourced from foundit
Skills
Airport and transportation coordinationPlanning and coordination skillsTeam SupervisionGuest service orientation
About Hyatt Centric MG Road Bangalore
Hyatt Centric MG Road Bangalore
Hospitality
Chicago
US
₹5.2L PA avg
Avg at Hyatt Centric MG Road Bangalore
About
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation. Hyatt is a global hospitality company with widely recognized, industry-leading brands and a tradition of innovation developed over our more than fifty-year history. Their mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day. They focus on this mission in pursuit of our goal of becoming the most preferred brand in each segment that we serve for our associates, guests, and owners. We support our mission and goal by adhering to a set of core values that characterize our culture. We manage, franchise, own and develop Hyatt branded hotels, resorts and residential and vacation ownership properties around the world. As of December 31, 2013, the company's worldwide portfolio consisted of 549 properties.
Industries
Hospitality
Employee ratings
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Career growth
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Work-life
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