Assistant Manager - Agency Strategy

A Position Overview Position Title AM / Manager - Business Quality (Agency Strategy) Department Agency Sales Level/ Band AM / Manager Role Summary: Responsible for managing Management Information Systems (MIS), preparing accurate and timely reports, analyzing business data, and providing actionable insights to support management decision-making Process reviews, documentations, design gap analysis and recommendations Managing audits/compliance items, designing process, system control, and implementing Intra and inter department liaison B Organizational Relationships Reports To AVP - Business Quality (Agency Strategy) Supervises NA C Job Dimensions Geographic Area Covered HO Internal Stakeholders Agency DOPS/ Customer Service / Agency Sales MIS Reporting / Process / Audit D Key Result Areas Organization Process Key Contributions Business reporting / Process reviews Prepare daily, weekly, and monthly MIS reports and dashboards.

Collect, validate, and analyze data from multiple sources.

Track business performance against targets and KPIs.

Identify trends, gaps, and performance issues and highlight them to management.

Maintain data accuracy, consistency, and confidentiality.

Coordinate with different departments to collect required information.

Automate and improve reporting processes to reduce manual work.

Provide analytical insights and management presentations as required.

Ensure timely submission of all scheduled reports.

Audits

Managing channel audits and discussions with audit teams

Understanding audit gaps and requirements

Recommend process changes with key control points and system controls

Implementation of control points and ensure action points are agreed with all relevant stake holders and take it to closure Liaison Liaison with relevant SPOCs with and outside department for planning and execution of changes Liaison with sales teams for inputs and feedback Liaison with CFT leads other stake holders for taking feedback and buy-in for any changes and implementation E Skills Required Technical Preferably Talic, Life insurance domain or any Finance industry Experience in agency, Business reporting, distribution operations or customer service Proficiency in MS excel, word, process flows, SOPs, and presentation skills Behavioral Essential Desired Interpersonal skills Desired Communication skills Desired Creative thinking skills Desired Supervising/Leadership skills Desired Teamwork Skills Essential

Influencing skills

Desired

Relationship Building skills

Essential

Decision making skills

Desired

F Incumbent Characteristics

Essential

Desired

Qualification

Bachelor s degree

MBA

Experience

3+