Assistant Loss Prevention Manager
JW Marriott · Hyderabad · onsite · Posted 40d ago
Undisclosed3–8 yrsfulltimeSourced from
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About this role
Assists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget. CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 3 years experience in the security/loss prevention or related professional area. OR
- 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area. CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
- Assists the Director of Engineering in administering fire prevention programs and emergency preparedness. - Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. - Assists in the development of detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times. - Complies with applicable federal, state and local law and safety regulations. - Follows proper key control guidelines in loss prevention and in the property. - Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional. - Incorporates into patrols, which encompass all areas of the propertys interior and exterior, an inspection tour of recording system. - Follows Duty of Care process for the protection of guests and employees. - Follows up on all unusual activities in and around the property that would impair the well being of guests and employees. - Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. - Implements action plans to monitor and control risk. - Monitors all unusual activities in and around the property that would impair the well being of guests and employees. - Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities. - Oversees and guides the efforts of the Accident Prevention Committee. - Oversees first aid program for guests and employees. - Oversees the claims process and protects company assets by closely monitoring the General Liability and Workers Compensation cases. Ensuring Exceptional Customer Service
- Meet quality standards and customer expectations on a daily basis. - Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. - Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service. - Provides services that are above and beyond for customer satisfaction and retention. Additional Responsibilities
- Analyzes information and evaluating results to choose the best solution and solve problems. - Develops liaison with local law enforcement and emergency services. - Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. - Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Servicecustomer satisfactionemployee satisfactionoshalaw enforcementtraining programsauditsfire preventionSafety AuditsoperationsCCTV
About JW Marriott
JW Marriott
Hospitality
4.0k+
employees
1927
99 years old
Bethesda, Maryland
United States (USA)
₹3.2L PA avg
Avg at JW Marriott
About
JW Marriott is a luxury hotel brand providing elegant accommodations and tailored experiences for discerning travelers in prime locations globally.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
10 reviews
4.1/ 5
Culture
3.0
Career growth
3.5
Work-life
3.2
Employees rate it well for
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