Assistant Learning & Development Manager

Job Summary

This position exists for the purpose of playing a vital role in supporting the Director of Learning and Development in executing high-impact, guest-centric training programs.

Responsibilities

• Coordination at unit level and hub level for training initiatives; use data-driven LD analytics.
• Training Program Coordination and Execution: Assist in the planning, coordination, and execution of training programs for associates, focusing on service standards, guest experience enhancement, and brand consistency.
• Training Calendar Management: Develop and manage a structured training calendar based on departmental needs, working closely with department heads to schedule and prioritize training sessions.
• Monitoring and Collating Reports: Provide regular reports to the Director of LD, highlighting training participation, feedback, and areas for improvement, supporting a data-driven approach to continuous development; Assist in tracking performance metrics related to learning and development, such as skill improvement and guest feedback indicators, to measure the impact of training on service quality.
• Cross-Departmental Collaboration: Assist in deploying Training engagement activities across functions and encourage participation in learning initiatives as per monthly and yearly training calendars; Internal Stakeholder Engagement: Work with department heads to identify additional training needs and ensure that learning solutions are tailored to support each department's unique requirements.

Required Qualifications

• Bachelor's degree in Hospitality Management, Business, or a related field.

Work Experience

• 1-3 years of experience in learning and development, ideally within the luxury hospitality sector. Exposure to guest experience training or service quality improvement initiatives is preferred.

Languages

• Hindi, English and basic competency of local language is desirable

Key Interfaces - External

• External Trainers and Vendors, Industry associations

Key Interfaces - Internal

• General Managers, LD Hub Team , Departemntal Heads, CTDTs and Trainers - Opeartional Teams
• Human Resources team
• Finance team and IT teams

Behavioural Competencies

• Process Excellence
• Result Orientation
• Collaborative Engagement
• Change Championship
• Growth Mindset
• Talent Enrichment
• Guest Centricity
• Personal Effectiveness