Assistant Key Account Manager

Area Manager Supervises C Job Dimensions Geographic Area Covered HDFC Bank Relationship Stakeholders Internal HDFC Bank Relationship Supervisors External D Key Result Areas Frequency Training Prepare training material for New Phone Bankers Certification/ Motivation of Phone bankers Timely Completion of training Coaching callers based on quality scores for improvement Training to improve sales Daily / Monthly Quality Evaluations Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product/process/ system. Analyze the training requirements bases the feedback shared. Daily / Monthly Daily/ Weekly/ Monthly Others Assist in preparation of process notes or system requirements Projects to improve overall lead quality E Skills Required Technical Good Knowledge of MS Office / MS Excel Behavioral Essential Desired Interpersonal skills

Relationship Building skills Decision making skills Advance Excel skills F Incumbent Characteristics Qualification Graduation Post-Graduation Experience At least 3-5 years of experience in call centre industry, in Quality / Training process. Any industry

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