Assistant Key Account Manager
Tata AIG Life Insurance · Pune · onsite · Posted 29d ago
Undisclosed3–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
A Position Overview Position Title Assistant Key Account Manager - HDFC Asset Channel Department HDFC Relationship Channel Level/ Band AM Grade 304 B Organizational Relationships Reports To Area Manager Supervises C Job Dimensions Geographic Area Covered HDFC Bank Relationship Stakeholders Internal HDFC Bank Relationship Supervisors External D Key Result Areas Organization process Key contributions Frequency Training Prepare training material for New Phone Bankers Certification/ Motivation of Phone bankers Timely Completion of training Coaching callers based on quality scores for improvement Training to improve sales Daily / Monthly Quality Evaluations Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product/process/ system.
Daily / Monthly
MIS
- Prepare the Quality MIS
- Ensure the MIS is published to the relevant stakeholders on time.
Daily/ Weekly/ Monthly
Others
- Assist in preparation of process notes or system requirements
- Projects to improve overall lead quality
E Skills Required
Technical
- Good Knowledge of MS Office / MS Excel
Behavioral
Essential
Desired
Interpersonal skills Communication skills Creative thinking skills Supervising/Leadership skills Teamwork Skills Influencing skills Relationship Building skills Decision making skills Advance Excel skills F Incumbent Characteristics Essential Desired Qualification Graduation Post-Graduation Experience At least 3-5 years of experience in call centre industry, in Quality / Training process. Any industryDisclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
customer feedbackkey account managerAdvance excelbankerCommunication SkillsSalesLead Generationrelationship buildingexcel
About Tata AIA Life Insurance
Tata AIG Life Insurance
Insurance
15.5k+
employees
2001
25 years old
Mumbai, Maharashtra
India
₹6.2L PA avg
Avg at Tata AIA Life Insurance
About
Tata AIA is amongst the fastest growing life insurance companies in India from where you can buy online life insurance policies with ease.
Industries
InsuranceFinancial Services
Employee ratings
10 reviews
3.9/ 5
Culture
2.4
Career growth
2.0
Work-life
2.5
Employees rate it well for
Overall Company39Job Security38
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