Assistant Key Account Manager
Tata AIG Life Insurance · Hyderabad · onsite · Posted 34d ago
About a minute. You'll make an account on the way through.
About this role
A Position Overview Position Title Assistant Key Account Manager - HDFC Asset Channel Department HDFC Relationship Channel Level/ Band AM Grade 304
B Organizational Relationships
Reports To
Area Manager Supervises C Job Dimensions Geographic Area Covered HDFC Bank Relationship Stakeholders Internal HDFC Bank Relationship Supervisors External D Key Result AreasOrganization process
Key contributions
Frequency Training Prepare training material for New Phone Bankers Certification/ Motivation of Phone bankers Timely Completion of training Coaching callers based on quality scores for improvement Training to improve sales Daily / Monthly Quality Evaluations Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product/process/ system. Analyze the training requirements bases the feedback shared. Daily / MonthlyMIS
- Prepare the Quality MIS
- Ensure the MIS is published to the relevant stakeholders on time.
Communication skills Creative thinking skills Supervising/Leadership skills Teamwork Skills
Influencing skills
Essential
Desired
Qualification Graduation Post-Graduation Experience At least 3-5 years of experience in call centre industry, in Quality / Training process. Any industry <Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
About Tata AIA Life Insurance
Tata AIG Life Insurance
Insurance
15.5k+
employees
2001
25 years old
Mumbai, Maharashtra
India
₹6.2L PA avg
Avg at Tata AIA Life Insurance
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2.4
Career growth
2.0
Work-life
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