Assistant Key Account Manager
Tata AIG Life Insurance · Mumbai · onsite · Posted 34d ago
About a minute. You'll make an account on the way through.
About this role
A Position Overview
Position Title
Assistant Key Account Manager - HDFC Asset Channel
Department
HDFC Relationship Channel
Level/ Band
AM
Grade
304
B Organizational Relationships
Reports To
Area Manager
Supervises
C Job Dimensions
Geographic Area Covered
HDFC Bank Relationship
Stakeholders Internal
HDFC Bank Relationship Supervisors
External
D Key Result Areas
Organization process
Key contributions
Frequency
Training
- Prepare training material for New Phone Bankers
- Certification/ Motivation of Phone bankers
- Timely Completion of training
- Coaching callers based on quality scores for improvement
- Training to improve sales
Daily / Monthly
Quality Evaluations
- Ensure Quality Lead generation from the Phone Banker
- Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
- Timely feedback to caller
- Collect customer feedback and review scripts regularly
- Conducting Monthly certifications for the unit to assess product/process/ system.
- Analyze the training requirements bases the feedback shared.
Daily / Monthly
MIS
- Prepare the Quality MIS
- Ensure the MIS is published to the relevant stakeholders on time.
Daily/ Weekly/ Monthly
Others
- Assist in preparation of process notes or system requirements
- Projects to improve overall lead quality
E Skills Required
Technical
- Good Knowledge of MS Office / MS Excel
Behavioral
Essential
Desired
Interpersonal skills
Communication skills
Creative thinking skills
Supervising/Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
Advance Excel skills
F Incumbent Characteristics
Essential
Desired
Qualification
Graduation
Post-Graduation
Experience
At least 3-5 years of experience in call centre industry, in Quality / Training process.
Any industry
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
About Tata AIA Life Insurance
Tata AIG Life Insurance
Insurance
15.5k+
employees
2001
25 years old
Mumbai, Maharashtra
India
₹6.2L PA avg
Avg at Tata AIA Life Insurance
About
Industries
Employee ratings
10 reviews
Culture
2.4
Career growth
2.0
Work-life
2.5
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