Assistant Key Account Manager

Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tatas esteemed leadership with AIAs extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives. We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a Great Place to Work and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, People - Our Core, emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion. Fuel your future with us, find your wings, and S. O. A. R. - Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth. Position Overview Position Title Assistant Key Account Manager - Axis Virtual Center Department Axis Bank Alternate Channel Level/ Band Assistant Manager/304 Organizational Relationships

Reports To

Regional Sales Head - Axis Virtual Center

Supervises

NA

Job Dimensions

Geographic Area Covered

Axis AVC Floor

Internal Stakeholders

Axis Supervisors / Phone Bankers

External Stakeholders

Axis Bank Clients

1. Key Result Areas Organization process Key contributions Frequency Training Prepare training material for New Phone Bankers Certification/ Motivation of Phone bankers Timely Completion of training Coaching callers based on quality scores for improvement Training to improve sales Daily / Monthly Quality Evaluations Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product/process/ system. Analyze the training requirements bases the feedback shared. Daily / Monthly MIS Prepare the Quality MIS Ensure the MIS is published to the relevant stakeholders on time. Daily/ Weekly/ Monthly Others Assist in preparation of process notes or system requirements Projects to improve overall lead quality Skills Required Technical Good knowledge of MS Office/MS Excel Behavioral

   Essential

   Desired

   Interpersonal skills

   Communication skills

   Creative thinking skills

   Supervising/Leadership skills

   Teamwork Skills

   Influencing skills Relationship Building skills Decision making skills Advance Excel skills Incumbent Characteristics Essential Desired Qualification Graduation Post-Graduation Experience At least 2-3 years of experience in Insurance call center industry in Sales, Quality & Training process. Any industry Disclaimer :
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