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    Job · 21248359

    NOIDA · FULLTIME

    Assistant Key Account Manager - Virtual Bancassurance HDFC

    Tata AIG Life Insurance

    Tata AIG Life Insurance

    Noida · onsite · Posted 5d ago

    Sourced fromFoundit
    Not disclosedFresherfulltimeNoida

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    Section · 01

    About this role

    Role description

    A Position Overview

    Position Title

    Assistant Key Account Manager †HDFC Asset Channel

    Department

    HDFC Relationship Channel

    Level/ Band

    AM

    Grade

    304

    B Organizational Relationships

    Reports To

    Area Manager

    Supervises

    C Job Dimensions

    Geographic Area Covered

    HDFC Bank Relationship

    Stakeholders Internal

    HDFC Bank Relationship Supervisors

    External

    D Key Result Areas

    Organization process

    Key contributions

    Frequency

    Training

    • Prepare training material for New Phone Bankers
    • Certification/ Motivation of Phone bankers
    • Timely Completion of training
    • Coaching callers based on quality scores for improvement
    • Training to improve sales

    Daily / Monthly

    Quality Evaluations

    • Ensure Quality Lead generation from the Phone Banker
    • Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
    • Timely feedback to caller
    • Collect customer feedback and review scripts regularly
    • Conducting Monthly certifications for the unit to assess product/process/ system.
    • Analyze the training requirements bases the feedback shared.

    Daily / Monthly

    MIS

    • Prepare the Quality MIS
    • Ensure the MIS is published to the relevant stakeholders on time.

    Daily/ Weekly/ Monthly

    Others

    • Assist in preparation of process notes or system requirements
    • Projects to improve overall lead quality

    E Skills Required

    Technical

    • Good Knowledge of MS Office / MS Excel

    Behavioral

    Essential

    Desired

    Interpersonal skills

    Communication skills

    Creative thinking skills

    Supervising/Leadership skills

    Teamwork Skills

    Influencing skills

    Relationship Building skills

    Decision making skills

    Advance Excel skills

    F Incumbent Characteristics

    Essential

    Desired

    Qualification

    Graduation

    Post-Graduation

    Experience

    At least 3-5 years of experience in call centre industry, in Quality / Training process.

    Any industry

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    Section · 02

    Skills

    Advance excelexcelMS Office

    Section · Company

    About Tata AIA Life Insurance

    Tata AIG Life Insurance

    Tata AIG Life Insurance

    Insurance

    15.5k+

    employees

    2001

    25 years old

    Mumbai, Maharashtra

    India

    ₹6.2L PA avg

    Avg at Tata AIA Life Insurance

    About

    Tata AIA is amongst the fastest growing life insurance companies in India from where you can buy online life insurance policies with ease.

    Industries

    InsuranceFinancial Services

    Employee ratings

    10 reviews

    3.9/ 5

    Culture

    2.4

    Career growth

    2.0

    Work-life

    2.5

    Employees rate it well for

    Overall Company39Job Security38

    Find them on

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