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    Job · 21089411

    HYDERABAD · FULLTIME

    Assistant Key Account Manager - Axis Virtual Center

    Tata AIG Life Insurance

    Tata AIG Life Insurance

    Hyderabad · onsite · Posted 6d ago

    Sourced fromFoundit
    Not disclosedFresherfulltimeHyderabad

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    Section · 01

    About this role

    Role description

    Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives.

    We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a Great Place to Work and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, People - Our Core, emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion.

    Fuel your future with us, find your wings, and S.O.A.R. - Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth.

    1. Position Overview

    Position Title

    Assistant Key Account Manager - Axis Virtual Center

    Department

    Axis Bank Alternate Channel

    Level/ Band

    Assistant Manager/304

    1. Organizational Relationships

    Reports To

    Regional Sales Head - Axis Virtual Center

    Supervises

    NA

    Job Dimensions

    Geographic Area Covered

    Axis AVC Floor

    Internal Stakeholders

    Axis Supervisors / Phone Bankers

    External Stakeholders

    Axis Bank Clients

    1. Key Result Areas

    Organization process

    Key contributions

    Frequency

    Training

    . Prepare training material for New Phone Bankers

    . Certification/ Motivation of Phone bankers

    . Timely Completion of training

    . Coaching callers based on quality scores for improvement

    . Training to improve sales

    Daily / Monthly

    Quality Evaluations

    Ensure Quality Lead generation from the Phone Banker

    Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines

    Timely feedback to caller

    Collect customer feedback and review scripts regularly

    Conducting Monthly certifications for the unit to assess product/process/ system.

    Analyze the training requirements bases the feedback shared.

    Daily / Monthly

    MIS

    . Prepare the Quality MIS

    . Ensure the MIS is published to the relevant stakeholders on time.

    Daily/ Weekly/ Monthly

    Others

    . Assist in preparation of process notes or system requirements

    . Projects to improve overall lead quality

    1. Skills Required

    Technical

    • Good knowledge of MS Office/MS Excel

    Behavioral

    Essential

    Desired

    Interpersonal skills

    .

    Communication skills

    .

    Creative thinking skills

    .

    Supervising/Leadership skills

    .

    Teamwork Skills

    .

    Influencing skills

    .

    Relationship Building skills

    .

    Decision making skills

    .

    Advance Excel skills

    .

    1. Incumbent Characteristics

    Essential

    Desired

    Qualification

    Graduation

    Post-Graduation

    Experience

    At least 2-3 years of experience in Insurance call center industry in Sales, Quality & Training process.

    Any industry

    Disclaimer:
    Tata AIA Life Insurance does not charge any fees from candidates during the hiring process. Verify job offers through official Tata AIA communication channels to avoid fraud. The job description is the sole property of Tata AIA Life Insurance. The content of this JD is confidential, and unauthorized changes or reproduction are forbidden. To know more about Tata AIA Life, click on the weblink:

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    Section · 02

    Skills

    Advance excelexcelMS Office

    Section · Company

    About Tata AIA Life Insurance

    Tata AIG Life Insurance

    Tata AIG Life Insurance

    Insurance

    15.5k+

    employees

    2001

    25 years old

    Mumbai, Maharashtra

    India

    ₹6.2L PA avg

    Avg at Tata AIA Life Insurance

    About

    Tata AIA is amongst the fastest growing life insurance companies in India from where you can buy online life insurance policies with ease.

    Industries

    InsuranceFinancial Services

    Employee ratings

    10 reviews

    3.9/ 5

    Culture

    2.4

    Career growth

    2.0

    Work-life

    2.5

    Employees rate it well for

    Overall Company39Job Security38

    Find them on

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