Assistant Inside Sales Manager

We are looking for an experienced and target-driven Assistant Manager – Key Accounts (Inside Sales) to lead a high-performing team of 15-20 associates and drive revenue growth, customer retention, and own end-to-end account management

The ideal candidate will have strong experience in Inside Sales, Key Account Management, Customer Retention, and Account Management, with a proven track record of achieving challenging business and growth targets. You should have a strong understanding of the sales funnel and complete sales lifecycle, along with the ability to coach and develop large sales teams that become trusted advisors for our client partners.

• Lead, manage, and motivate a team of 15-20 Inside Sales/Key Account associates.

• Own and deliver revenue, sales, growth, retention, and productivity targets for the team.

• Develop and execute strategies to drive account growth, upselling, cross-selling, and customer retention - own the sales retention funnel to drive SoW gain and increase order frequency 

• Drive performance across the entire sales lifecycle and identify opportunities to improve conversion at each stage.

• Analyze sales metrics, team productivity, revenue performance, conversion ratios, retention, and other key KPIs. Identify performance gaps and implement structured sales training, coaching, and improvement plans.

• Conduct regular performance reviews, coaching sessions, and team huddles to improve individual and team performance.

• Work closely with cross-functional teams such as Operations, Customer Success, Marketing, and Product to improve customer experience and business outcomes.

• Build forecasting mechanisms and ensure accurate tracking of pipeline, revenue, and growth targets.

• Establish a strong performance-oriented culture focused on customer retention, revenue growth, productivity, and conversion.

• Have a pulse on the voice of the customer that could help build critical product/experience improvements to build client stickiness on the platform 

• 3+ years of overall experience, with significant experience in Inside Sales / Account Management / Key Account Management / Customer Retention.

• Prior experience managing a large sales team of 30+ members is highly preferred.

• Proven experience of managing and delivering revenue and growth targets.

• Strong understanding of the inside sales process, sales funnel, and end-to-end sales lifecycle.

• Demonstrated experience in customer retention, account growth, upselling, and cross-selling.

• Strong analytical and data-driven approach to sales and team management.

• Excellent people-management, coaching, and communication skills.

• Ability to work in a high-pressure, target-driven environment.

• Strong understanding of sales metrics such as conversion rate, revenue per associate, productivity, pipeline, retention, churn, and achievement against target.

• Strong stakeholder management and problem-solving abilities.