Assistant Hub Incharge

Role & responsibilities

Assistant Hub Incharge (AHI) Chennai

Location: Vanagaram / Velachery / Irumbuliyur / Triplicane, Chennai
Department: Operations / Logistics & Supply Chain
Position: Assistant Hub Incharge (AHI)
Employment Type: Full-Time

Job Description

We are looking for an Assistant Hub Incharge (AHI) to support the Hub Incharge in managing day-to-day hub operations, ensuring smooth inbound, sorting, scanning, dispatch, delivery operations, and timely shipment movement.

Key Responsibilities

• Assist the Hub Incharge in managing day-to-day hub operations.
• Monitor inbound, sorting, scanning, bagging, stacking and outbound activities.
• Ensure shipments are processed within defined SLA and TAT.
• Coordinate with delivery executives/riders for smooth last-mile operations.
• Support rider allocation, attendance and productivity tracking.
• Monitor shipment ageing, pending shipments, undelivered shipments and exceptions.
• Ensure proper COD collection, reconciliation and reporting.
• Maintain hub discipline, safety and operational standards.
• Support stock and shipment audits and ensure accurate system updates.
• Coordinate with supervisors and other teams to resolve operational issues.
• Prepare and maintain daily MIS, attendance and operational reports.
• Handle customer/service-related escalations at the hub when required.
• Support the Hub Incharge in achieving daily productivity, quality and SLA targets.
• Take charge of the hub in the absence of the Hub Incharge.

Candidate Requirements

• Qualification: Graduate preferred; Diploma/PUC candidates with relevant experience can also be considered.
• Experience: 1–3 years of experience in logistics, courier, e-commerce, warehouse, hub or last-mile operations.
• Good communication and team-handling skills.
• Basic knowledge of MS Excel and operational systems.
• Ability to manage riders/delivery executives and coordinate with multiple teams.
• Good knowledge of the local area and last-mile delivery operations.
• Willingness to work in shifts and weekends as per business requirements.

Preferred Skills

Hub Operations | Last Mile Operations | Rider Management | Shipment Handling | Sorting & Scanning | COD Management | SLA/TAT | MIS Reporting | Team Coordination | Inventory/Shipment Audit | Excel

Preferred candidate profile