Assistant HR and Operations Manager

ONLY MALE CANDIDATES ARE ELIGIBLE FOR THIS ROLE

Location: Sec-63, Noida

Full-time | Work from Office

Website: www.ocubeservices.com

About Ocube Services

Ocube Services is a trusted provider of customer experience and business process management solutions, serving clients across the MEASA region. We combine operational excellence, technology-driven innovation, and a customer-centric approach to help organizations enhance service delivery and achieve sustainable growth. Our commitment to continuous improvement, employee development, and quality-driven performance enables us\to deliver exceptional outcomes for both our clients and our people.

Job Summary

We are looking for an experienced Assistant Manager HR Operations to manage and oversee day-to-day HR operations for our workforce. The role will be responsible for employee lifecycle management, HR processes, attendance, payroll coordination, employee engagement, compliance, grievance handling, and HR MIS.

The ideal candidate should have strong experience in BPO/ITES HR Operations with the ability to manage a large employee base and work closely with Operations, Payroll, TA, Admin, and other stakeholders.

Key Responsibilities

Employee Lifecycle Management

• Manage end-to-end HR operations from onboarding to exit.
• Ensure timely completion of joining formalities, documentation, employee verification and HR induction.
• Coordinate employee transfers, promotions, confirmations, resignations and full & final settlements.
• Ensure accurate employee records and HRIS updates.

Attendance & Payroll

• Monitor employee attendance, leave, late coming, absenteeism and regularization.
• Coordinate with Payroll/HR Ops for monthly payroll inputs.
• Validate attendance, incentives, deductions and other payroll-related inputs.
• Resolve employee queries related to salary, attendance and payroll.

Employee Relations & Grievance Handling

• Act as the first point of contact for employee HR-related concerns.
• Handle employee grievances, disciplinary matters and workplace concerns.
• Conduct employee connect initiatives and maintain healthy employee relations.
• Work closely with Operations Managers and Team Leaders to resolve employee issues.

BPO HR Operations

• Partner with Operations teams to support workforce requirements and employee retention.
• Monitor attrition and identify key reasons for employee exits.
• Support retention initiatives and engagement activities.
• Conduct exit interviews and maintain exit/attrition MIS.
• Support business during ramp-ups, new process launches and large-scale hiring/onboarding.

HR Compliance & Documentation

• Ensure compliance with company HR policies and applicable statutory requirements.
• Maintain accurate employee documentation and personnel records.
• Support internal and external HR audits.
• Ensure timely completion of required HR documentation and compliance activities.

HR MIS & Reporting

• Prepare and maintain HR dashboards and MIS covering:
• Headcount
• Attrition
• Absenteeism
• Attendance
• Hiring & Joining
• Exits
• Payroll inputs
• Employee movement
• Share regular HR reports with management and business stakeholders.
• Analyse HR data and highlight trends, gaps and areas requiring intervention.

Team & Stakeholder Management

• Manage and guide HR executives/HR operations team members.
• Coordinate with Talent Acquisition, Operations, Payroll, Admin, Finance, IT and Compliance teams.
• Ensure timely resolution of employee and business requirements.
• Drive HR processes and ensure adherence to defined TATs and SLAs.

Required Skills & Experience

• 5 to 8 years of experience in HR Operations, preferably within BPO/ITES.
• Experience handling HR operations for a large employee base.
• Strong understanding of BPO HR processes, attendance, payroll coordination, employee lifecycle and attrition management.
• Experience in HRIS/HRMS systems.
• Strong Excel and HR MIS/reporting skills.
• Good understanding of employee engagement and grievance handling.
• Strong communication and stakeholder management skills.
• Ability to work in a fast-paced, target-driven BPO environment.
• Experience in handling HR teams will be preferred.