Assistant GM

Company Description Medcity International Academy (MIA) is a premier professional training and coaching institution headquartered in Kannur, Kerala, with multiple centers across Kerala and Karnataka. It is recognized as a leading provider of English language proficiency and professional assessment test training, with a strong focus on international exam success and global employability. MIA offers high-impact preparatory programs for major language tests such as IELTS, OET, TOEFL, PTE, Duolingo English Test, and CELPIP, alongside nursing and healthcare assessments including NCLEX-RN, Prometric, CBT (UK), DHA, HAAD, MOH, BLS, and ACLS. Supported by experienced, globally certified trainers, the Academy combines evidence-based teaching, digital tools, and personalized coaching for both online and classroom learners. Its mission is to expand global career opportunities for professionals and students across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through targeted education and strategic training.

Role Description The Assistant GM role is a part-time, on-site position based at the Kochi center. The Assistant GM will support overall center operations, including daily administration, staff coordination, and scheduling of training programs and assessments. This role involves monitoring academic and service quality, helping implement institutional policies, and ensuring a smooth learner experience from enrollment through course completion. The Assistant GM will assist with local marketing and outreach activities, build relationships with students, partners, and stakeholders, and provide regular performance and operations reports to senior management. The role requires active participation in problem-solving, process improvement, and alignment of center activities with MIA's mission and standards.

Qualifications

• Strong leadership, team coordination, and people management abilities, with experience supervising staff in an educational or training environment.
• Operational and administrative skills, including scheduling, resource management, documentation, and adherence to institutional policies and processes.
• Communication and stakeholder engagement skills, including clear written and verbal communication, customer service orientation, and the ability to build positive relationships with learners and partners.
• Basic marketing and business development capabilities, such as supporting local promotional activities, handling inquiries, and contributing to enrollment growth.
• Analytical and problem-solving skills, with the ability to use data and feedback to improve processes, learner experience, and center performance.
• Bachelor's degree in management, education, business administration, or a related field; a postgraduate qualification is an advantage.
• Prior experience in educational institutions, training academies, or coaching centers is highly desirable; familiarity with language or healthcare exam preparation is a plus.
• Comfort with digital tools and learning platforms, and willingness to adapt to new systems and technologies.
• Ability to