Assistant General Manager Sales

Key Responsibilities:

- *Team Management:*

- Lead, motivate, and manage a diverse sales team with experience ranging from 5 to 15 years.

- Set clear performance goals and provide regular feedback and coaching.

- Identify training needs and organize training programs to enhance team skills and knowledge.

- *Sales Strategy and Execution:*

- Develop and implement sales strategies to meet and exceed sales targets.

- Monitor market trends, competitor activities, and customer preferences to adjust strategies accordingly.

- Collaborate with marketing and product teams to align sales efforts with overall business objectives.

- *Customer Relationship Management:*

- Build and maintain strong relationships with key customers, including Architects, PMCs, Contractors, Interior Designers, individual customers, trade partners, and key accounts.

- Foster long-term relationships to enhance customer loyalty and increase lifetime value.

- Identify new business opportunities and develop strategies to penetrate new markets.

- *Customer Service Metrics:*

- Establish and monitor customer service metrics to ensure high levels of customer satisfaction.

- Implement feedback mechanisms to gather customer insights and improve service delivery.

- Address and resolve customer issues and complaints promptly and effectively.

- *Performance Monitoring and Reporting:*

- Track and analyze sales performance metrics, including sales targets, customer acquisition, retention rates, and market share.

- Prepare and present regular sales reports to senior management.

- Use data-driven insights to make informed decisions and drive continuous improvement.

- *Cross-functional Collaboration:*

- Work closely with other departments, such as marketing, product development, and operations, to ensure cohesive and effective sales strategies.

- Coordinate with logistics and supply chain teams to ensure timely delivery and installation of flooring products.

Key Competencies:

- Strategic thinker with a customer-focused mindset.

- Strong leadership and team management abilities.

- Excellent problem-solving and decision-making skills.

- Ability to build and maintain strong customer relationships.

- Results-oriented with a track record of achieving sales targets.