Assistant General Manager - Operations - Commercial Fitouts

ABOUT FLIPSPACES:

Flipspaces is India's fastest growing commercial Design & Build company. We design and deliver office, retail, and hospitality interiors for some of the most demanding corporates in the country, and we are scaling aggressively across India and into international markets. Operations leadership at this level is where our growth ambitions either translate into delivery or do not.

THE ROLE IN ONE LINE:

You run a city or sub regional cluster of Operations multiple Senior Managers, 1220 active projects, 4060 Cr portfolio. You build the operating system that keeps it from collapsing under its own weight.

WHAT YOU WILL OWN:

1. Cluster delivery - full P&L, schedule, quality, and client outcomes for your geography

2. Senior Manager development - build the layer below you; identify and grow next level leaders

3. Capacity planning - anticipate site, PM, SPM, and vendor needs two to three quarters ahead of demand

4. Vendor ecosystem - strategic partnerships at city level; rate cards; master service agreements

5. Top account ownership - the top 35 clients in your geography are your direct accountability

6. Cross functional alignment - work shoulder to shoulder with city leads in Design, Sales, Procurement, and Finance

7. Process and system build - codify what works; push back what does not; help build the Operations playbook

8. Talent pipeline - active in senior hiring; build a city level bench at PM, SPM, and Sr Manager layers.

WHAT WE NEED FROM YOU MUST HAVES:

1. 8+ years in commercial fit out or adjacent industries (FLEXIBLE)

2. Has led a team of 30+ across multiple layers PMs, SPMs, Sr Managers

3. Has owned a multi city or large city portfolio of 30 Cr+ in value

4. Demonstrated process build has codified an Operations playbook somewhere before

5. Senior client management at CXO level

6. Strong commercial acumen margin protection, billing discipline, cashflow awareness

7. High judgement decision making pattern recognition across many projects

GOOD TO HAVE:

1. MBA from a premier institute (especially for FLEXIBLE candidates)

2. Experience scaling a delivery function in a high growth environment

3. Exposure across sub segments offices, retail, hospitality, managed workspaces

4. Track record of building leadership benches at the Sr Manager layer.

WHAT MAKES THIS ROLE HARD:

You are the senior layer where the company expects predictability. Your sites will still have surprises but your weekly review with senior leadership cannot. The craft is to engineer enough margin (in time, money, and bandwidth) that surprises are absorbed inside your cluster without becoming escalations upward.

WHY FLIPSPACES:

1. Real city leadership role with full ownership, not a deputy role

2. Direct exposure to founders and senior leadership

3. Strong runway to DGM and GM Operations

4. Senior compensation with meaningful long term variable

5. Co author the playbook that scales Flipspaces into its next phase