Assistant Front Office Manager

Job Description

Department: Front Office || Position Title: Assistant Manager Front Office || Grade: 5.C
About Sterling Holidays:
Sterling Holiday Resorts Limited, part of Fairfax Financial Holdings Limited and a wholly owned subsidiary of
Thomas Cook (India) Limited, is a leading hospitality company in India with a portfolio across 54 unique
destinations, comprising over 60+ resorts, hotels, and retreats with over 3,200 keys operational. The
company caters to leisure stays, Meetings and Conferences (MICE), Destination Weddings, Reunions,
Picnics, and Group travel delivering memorable experiences to over 600,000 guests every year. The
company offers a network of properties across hills, beaches, jungles, waterfront, adventure, heritage,
pilgrimage, and drive-to locations.
Position Overview:
The Assistant Manager Front Office is responsible for supporting the Front Office Manager in overseeing
daily operations to ensure a seamless "Incredible!" experience for every guest. This role involves
supervising the front desk, bell stand, and concierge teams to create a stellar first impression. You will be a
key driver of guest satisfaction, departmental efficiency, and team engagement, ensuring all front-of-house
activities align with Sterlings mission and service standards.

Key Responsibilities:

Operational Oversight: Lead daily front desk activities, including check-ins, check-outs, and room
assignments, ensuring 100% SOP compliance.
Guest Experience: Proactively engage with guests and resolve concerns with empathy to maintain
high satisfaction scores.
Team Leadership: Provide daily coaching and training to staff to drive performance and maintain
high team morale.
Coordination: Collaborate with Housekeeping and Sales to manage room inventory and execute
group/MICE arrivals.
Performance & Reporting: Monitor audit scores (Internal/Mystery) and analyze business forecasts
to optimize staff scheduling.
Financial Discipline: Ensure accurate billing, cash handling, and support the management of
departmental budgets and RevPAR goals.

Qualifications, Skills & Requirements:

Experience: 24 years in Front Office, with at least 1 year in a supervisory role.
Education: Degree or Diploma in Hotel Management preferred.
Technical: Proficient in Property Management Systems (PMS) and Microsoft Office Suite.
Soft Skills: Strong communication, financial acumen, and the ability to influence situations
positively.

Flexibility: Willingness to work flexible shifts, including nights, weekends, and holidays.
Why Join Us?
At Sterling, you will be part of a dynamic and growing hospitality brand where career opportunities are as
diverse as our destinations. Join us to be part of a team that believes in creating Discoveries & Experiences
to Spark Joy.
Sterling Holidays and Resorts Limited