Assistant Front Office Manager

Job Summary

Seven Seas Hotel, Rohini is looking for a professional, guest-focused and results-oriented Assistant Manager Front Office to support the smooth and efficient operation of the Front Office department.

The ideal candidate will have strong leadership skills, excellent communication abilities and a thorough understanding of hotel front office operations. The role involves supervising the Front Office team, ensuring high standards of guest service, handling guest concerns and supporting the Front Office Manager in achieving departmental objectives.

Role & responsibilities

• Assist the Front Office Manager in the day-to-day operation of the Front Office department.
• Supervise and coordinate Front Desk, Bell Desk and related guest service operations.
• Ensure efficient check-in and check-out procedures.
• Monitor room status, arrivals, departures, VIPs and special requests.
• Handle guest complaints and service recovery professionally and promptly.
• Ensure accurate billing, cash handling and shift closing procedures.
• Monitor room allocation and coordinate with Housekeeping regarding room readiness.
• Maintain excellent communication with Reservations, Housekeeping, F&B, Sales and other departments.
• Conduct shift briefings and ensure effective handovers.
• Train, coach and motivate Front Office team members.
• Monitor staff grooming, discipline and adherence to hotel standards.
• Ensure compliance with hotel policies, SOPs and safety/security procedures.
• Review guest feedback and identify opportunities for improving guest satisfaction.
• Prepare or assist with departmental reports and operational records.
• Support the Front Office Manager during busy periods, events and special operations.
• Ensure a professional and welcoming environment for all guests.

Candidate Profile

• Graduate/Diploma in Hotel Management or a related hospitality qualification.
• Approximately 4-5 years of relevant Front Office experience, preferably with experience in a supervisory role.
• Strong knowledge of Front Office operations and hotel PMS.
• Strong guest-handling and problem-solving abilities.
• Good leadership and team-management skills.
• Professional appearance and positive attitude.

What We Offer

• Professional and supportive work environment
• Opportunities for learning and career growth
• Exposure to diverse hotel operations
• Employee benefits as per hotel policy