Assistant Facility Manager - Soft Services

Assistant Facility Manager - Soft ServicesTo manage and ensure effective day-to-day delivery of soft facility services, maintaining high standards of cleanliness, hygiene, workplace experience, safety, and employee satisfaction. The role will oversee service partners, monitor performance against SLAs/KPIs, drive continuous improvement, and ensure compliance with company and statutory requirements.

• Manage day-to-day housekeeping operations across office and common areas.
• Ensure defined cleaning standards, hygiene levels, and service frequencies are maintained.
• Conduct regular floor inspections and address service gaps proactively.
• Monitor washrooms, pantries, meeting rooms, cafeteria, common areas, and high-traffic zones.
• Ensure availability of housekeeping consumables and cleaning materials.
• Drive periodic deep cleaning, pest control, faade cleaning, carpet cleaning, and other specialist services.

• Manage housekeeping, pantry, cafeteria, pest control, waste management, landscaping, and other soft-service vendors.
• Monitor vendor manpower deployment, attendance, grooming, training, and productivity.
• Track SLA/KPI performance and initiate corrective actions for service deviations.
• Conduct regular vendor review meetings and maintain performance records.
• Support contract renewals, scope changes, service improvement initiatives, and vendor evaluations.

• Ensure a clean, safe, hygienic, and welcoming workplace environment.
• Coordinate employee requests and complaints related to soft services.
• Monitor feedback and implement corrective/improvement actions.
• Support workplace events, employee engagement activities, and special requirements.
• Coordinate seating moves, office transitions, and other workplace activities from a soft-services perspective.

• Monitor cafeteria and pantry services to ensure hygiene, food quality, service standards, and availability.
• Coordinate with food vendors on menu, service quality, employee feedback, and operational issues.
• Ensure compliance with food safety and hygiene requirements.
• Conduct regular inspections and maintain records of observations and corrective actions.

• Ensure proper segregation, collection, storage, and disposal of different waste streams.
• Monitor housekeeping waste handling and vendor compliance.
• Support sustainability initiatives such as waste reduction, recycling, and resource conservation.
• Maintain required documentation and records for waste management activities.

• Monitor pest-control activities and ensure scheduled treatments are completed.
• Maintain pest-control records and close observations within agreed timelines.
• Coordinate landscaping services and ensure required standards are maintained in external/common areas.

• Ensure soft-service operations comply with company policies, EHS requirements, statutory regulations, and site procedures.
• Participate in internal/external audits and inspections.
• Track and close audit observations within agreed timelines.
• Ensure vendor employees follow PPE, safety, access-control, and workplace requirements.
• Report incidents, unsafe conditions, and service-related risks promptly.

• Supervise and coordinate FM soft-services staff and vendor teams.
• Ensure adequate manpower deployment as per approved staffing levels.
• Conduct daily briefings, toolbox talks, and service reviews.
• Identify training requirements and support capability development.
• Monitor discipline, attendance, grooming, and conduct of service personnel.

• Prepare daily/weekly/monthly operational reports.
• Maintain checklists, inspection reports, attendance records, SLA/KPI reports, and compliance documentation.
• Track complaints, corrective actions, and service improvement initiatives.
• Support preparation of management dashboards and periodic performance reviews.

• Monitor soft-service operational expenses against approved budgets.
• Support procurement of consumables, services, and operational requirements.
• Validate vendor invoices against manpower deployment, service delivery, and contractual terms.
• Identify opportunities for cost optimization without compromising service quality.

• Housekeeping service quality and audit scores
• SLA/KPI compliance
• Employee satisfaction and complaint closure
• Vendor performance and manpower compliance
• Hygiene and sanitation standards
• Cafeteria/pantry service quality
• Audit and statutory compliance
• Timely closure of observations
• Budget adherence and cost optimization
• Incident and safety performance

• Graduate degree/diploma in Facility Management, Hospitality, Administration, or a related field.
• 58 years of experience in facilities management, workplace management, hospitality, or a similar environment.
• Experience managing housekeeping, cafeteria/pantry, pest control, waste management, and other soft services.
• Experience in vendor and manpower management.
• Good knowledge of workplace hygiene, safety, and facility-management practices.
• Good communication, coordination, reporting, and stakeholder-management skills.
• Proficiency in MS Office/Excel and facility-management systems is preferred.

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

INCO: Cushman Wakefield