BENGALURU · FULLTIME
Assistant Facility Manager- Soft Services
Jones Lang Lasalle
Bengaluru · onsite · Posted 2d ago
Sourced from
Undisclosed8–13 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Responsibilities
Soft Services Operations
Technical Services Operations
Vendor & Contract Management
Health, Safety & Compliance
Client & Stakeholder Engagement
Financial & Administrative Support
Continuous Improvement
Key Performance Indicators (Typical)
Skills & Competencies
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
JLL empowers you to shape a brighter way .
Assistant Facility Manager- Soft Services
Integrated Facilities Management - Corporate Solutions (region/country)
Responsibilities
Soft Services Operations
- Providing onsite support
- You will be the upper facilities management s trusted right hand on all facilities-related activities like maintenance of high quality of Housekeeping standards, Pest control, Landscaping, vendor activities, Events Management, managing daily deployment of vendor staffs, attend and closure of user complaints, records for repair & periodic maintenance of cleaning equipment, store management, monitor par stock of chemicals & consumables, training vendor staffs on process & procedures, coordination with vendor on waste management.
- You ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained.
- Assist in controlling the expenses & provide cost effective solutions.
- Must be able to work in multiple shifts & timings.
- Provide with all sorts of Daily/Weekly/Monthly reports and ensuring timely submission of vendor invoices.
Technical Services Operations
- Oversee preventive maintenance programs and capital improvement projects
- Analyze and optimize building systems performance and energy efficiency
- Manage and mentor a team of engineers and technicians
- Ensure Repairs & Maintenance activities are carried out within timeline.
- Ensure that HVAC, electrical, fire safety, and lighting systems remain fully operational at all times.
Vendor & Contract Management
- Liaise with soft services vendors and contractors to ensure compliance with contractual obligations.
- Assist in reviewing vendor performance, including KPIs, service reports, and invoices.
- Support the Facilities Manager in managing variations, escalations, and service improvements.
Health, Safety & Compliance
- Ensure all soft services activities comply with health, safety, and environmental regulations.
- Support risk assessments, method statements, and safe systems of work related to soft services.
- Assist with incident reporting, investigations, and implementation of corrective actions.
- Ensure compliance with site policies, statutory requirements, and client standards.
Client & Stakeholder Engagement
- Act as a point of contact for client and occupier queries related to soft services.
- Build positive working relationships with clients, occupants, vendors, and internal teams.
- Support client meetings, service reviews, Events Management and reporting requirements.
- Meeting the clients facilities needs
Financial & Administrative Support
- Assist with budget tracking and cost control for soft services.
- Review invoices and support accurate cost allocation.
- Maintain records, logs, and documentation related to soft services activities and compliance.
Continuous Improvement
- Identify opportunities to improve service quality, efficiency, and user experience.
- Support sustainability initiatives related to waste reduction, recycling, and environmentally responsible services.
- Contribute to process improvements and best practice sharing across sites.
- Review existing operations regularly to reduce costs and improve operational standards
- Implement building procedures and performance measures and ensure they are maintained at all times
Key Performance Indicators (Typical)
- Compliance with SLAs and KPIs
- Client and occupant satisfaction levels
- Health and safety compliance and audit outcomes
- Timely resolution of service issues
- Cost control and budget adherence
Skills & Competencies
- Strong understanding of soft services & Technical operations within a facilities management environment
- Good organizational and time-management skills
- Effective communication and interpersonal skills
- Ability to manage multiple vendors and priorities
- Problem-solving and attention to detail
- Customer-focused mindset
- Proficiency in MS Office (Word, Excel, Outlook); desirable
You ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping ,pest, landscape and appointment coordination. Also part of your job scope is to hit key performance indicators and meet service level agreements.
At JLL, we put client satisfaction at the front and Centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you ll take part in the procurement of vendors and services from time to time.
Making everyone safe and risk-free
Do you value workplace safety If so, you ll be a perfect fit for the job. In this role, you will ensure everyone s health and safety by keeping safe workplace procedures in place and order. You ll also be expected to carry out these procedures, as needed.
In addition to the above, this role emphasizes collaboration with clients and suppliers onsite to identify facility-related enquiries and requirements, with a focus on planning and budgeting for procurement of vendors and services.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Fire safetyHospitalityProperty ManagementRisk ManagementoperationsProcurementAdministrationHVACHousekeepingcontract management
Section · Company
About JLL
Jones Lang Lasalle
Real Estate
11.4k+
employees
1999
27 years old
Mumbai, Maharashtra
India
₹6.8L PA avg
Avg at JLL
About
JLL is a global real estate services firm specialising in commercial property and investment management, providing services for real estate owners, occupiers and investors worldwide
Industries
Real EstateEngineering & Construction
Employee ratings
10 reviews
4.1/ 5
Culture
2.8
Career growth
2.4
Work-life
3.6
Employees rate it well for
Job Security41Overall Company41
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