Assistant Facility Manager - Soft Services

Job Summary


Position Overview


Soft Services Management

• Oversee housekeeping operations, pantry services, and office upkeep.
• Coordinate events, client visits, and ensure seamless stakeholder engagement.
• Monitor service quality and implement improvement plans for customer satisfaction.
• Ensure compliance with health, hygiene, and safety standards.

Vendor Team Management

• Manage vendor relationships and service contracts for housekeeping and other soft services.
• Supervise on-site staff and ensure adherence to SOPs and service level agreements (SLAs).
• Review vendor performance, handle invoicing, and ensure compliance documentation.

Operational Excellence

• Conduct regular audits of soft services and implement corrective actions.
• Prepare reports on service performance, cost efficiency, and client feedback.
• Support small-scale projects related to workspace enhancements and employee experience.

Client Engagement Reporting

• Act as the primary point of contact for client queries related to soft services.
• Organize monthly review meetings and manage KPIs for service delivery.
• Maintain accurate documentation and prepare presentations for client updates.

Required Qualifications

Education Certifications

• Bachelor s degree in Hospitality, Facility Management, or related field.
• Professional certifications in Facility Management (FMP, CFM) preferred.

Experience

• Minimum 5 years in facility management with a strong focus on soft services.
• At least 2 years in a supervisory or site lead role.
• Experience in managing vendors and client-facing operations.

Core Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer service orientation with attention to detail.
• Proficiency in MS Office (Excel, PowerPoint) and reporting tools.

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.