Assistant Facility Manager Soft Services - CBRE, client Kurla/Powai

CBRE is looking for an experienced and service-oriented Assistant Facility Manager Soft Services to manage soft services operations at a client site in Kurla/Powai, Mumbai.

The incumbent will be responsible for the day-to-day management of housekeeping, pantry, pest control, waste management, front-office/support services and other facility soft services, while ensuring adherence to agreed SLAs/KPIs, quality standards, client expectations, safety requirements, and operational processes.

The ideal candidate should have hands-on experience managing a large corporate/commercial facility, outsourced manpower, multiple vendors and client stakeholders, with a strong focus on service quality and employee experience.

Key Responsibilities

1. Soft Services & Facility Operations

• Manage end-to-end soft services operations, including housekeeping, pantry services, pest control, waste management, hygiene and sanitation, common-area upkeep and other support services.
• Ensure all areas of the facility are maintained to agreed cleanliness, hygiene and presentation standards.
• Conduct regular facility rounds and identify service gaps, housekeeping deficiencies and maintenance concerns.
• Ensure timely closure of observations and client/user complaints.
• Monitor daily deployment and productivity of outsourced manpower.
• Ensure required consumables, cleaning materials and equipment are adequately maintained without unnecessary inventory buildup.
• Coordinate with technical/facility teams wherever operational issues require cross-functional support.

2. Housekeeping Management

• Supervise housekeeping operations across workstations, meeting rooms, washrooms, common areas, reception areas, cafeterias/pantries and other assigned spaces.
• Establish and monitor housekeeping schedules, checklists and periodic deep-cleaning activities.
• Monitor cleaning standards, equipment usage and chemical consumption.
• Ensure cleaning chemicals are appropriately labelled, stored and handled as per applicable safety requirements and site procedures.
• Conduct regular quality inspections and ensure corrective actions are completed within agreed timelines.

3. Vendor & Manpower Management

• Manage third-party service providers and outsourced manpower deployed at the site.
• Monitor attendance, grooming, discipline, training, deployment and performance of vendor staff.
• Conduct regular vendor performance reviews against agreed SLAs and KPIs.
• Validate manpower deployment and vendor documentation before processing service confirmations/invoices as applicable.
• Escalate absenteeism, service gaps and repeated performance issues to the respective service partners.
• Ensure adequate staffing and backup arrangements for business continuity.

4. Client & Stakeholder Management

• Act as a key point of contact for the client's day-to-day soft services requirements.
• Maintain professional relationships with client representatives, employees, vendors and internal CBRE stakeholders.
• Attend operational/client review meetings and provide updates on service performance, open issues and improvement initiatives.
• Respond promptly to service requests and ensure effective closure.
• Maintain high levels of customer satisfaction through proactive communication and service delivery.

5. SLA, KPI & MIS Management

• Monitor soft services performance against contracted SLA/KPI requirements.
• Maintain daily, weekly and monthly operational reports.
• Prepare and share MIS covering areas such as:
• Manpower deployment
• Housekeeping performance
• Helpdesk/service requests
• Complaints and closures
• Consumables
• Vendor performance
• Pest-control schedules
• Waste management
• Training and toolbox talks
• Audit observations and action closure
• Track recurring issues and implement corrective and preventive actions.

6. Audit, Compliance & Documentation

• Maintain site records, checklists, registers, vendor documentation and operational reports in an audit-ready manner.
• Support internal, client and operational audits.
• Ensure vendor staff follow site-specific EHS, security and operational procedures.
• Ensure timely closure of audit observations.
• Monitor statutory/vendor compliance documentation applicable to services and manpower in coordination with relevant teams.

7. Health, Safety & Environment

• Promote safe working practices among soft services personnel.
• Conduct or coordinate regular toolbox talks and safety awareness sessions.
• Report unsafe acts, unsafe conditions, incidents and near misses in accordance with site procedures.
• Ensure appropriate PPE is used by service staff wherever required.
• Support waste segregation and sustainability initiatives at the facility.

8. Cost & Consumable Management

• Monitor consumption of housekeeping chemicals, toiletries, pantry supplies and other soft services consumables.
• Maintain appropriate stock levels and regularly review usage trends.
• Identify opportunities for cost optimisation without compromising service standards.
• Coordinate with vendors and internal procurement teams for operational requirements, wherever applicable.
• Support validation of vendor bills against actual manpower/service delivery and agreed commercial terms.

Desired Candidate Profile

• Graduate in any discipline.
• 5–8 years of relevant experience in Facility Management/Soft Services, preferably in a corporate office, commercial building, IT/ITES, BFSI, real-estate or large managed facility.
• Candidates residing in or having convenient connectivity to Kurla/Powai and nearby Mumbai locations would be preferred.