Assistant facilities manager
Jones Lang Lasalle · Mysuru · onsite · Posted 71d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
The Assistant Facility Manager (AFM) will support the Facility Manager in delivering integrated facility management services across the IBM account. This role is ideal for a motivated FM professional looking to grow in a structured, client-facing environment. The AFM will assist in managing day-to-day hard and soft services operations, monitoring SLA/KPI performance, coordinating vendors, and supporting team supervision - ensuring IBMs workplace standards are consistently met.
Key Responsibilities Hard Services Support
- Assist in overseeing MEP (Mechanical, Electrical Plumbing) systems, HVAC, fire safety, and BMS operations under the guidance of the Facility Manager
- Support the execution and tracking of planned preventive maintenance (PPM) schedules and corrective maintenance works
- Coordinate with engineering staff and technical vendors to ensure timely resolution of maintenance requests
- Conduct routine building inspections and log findings in the CAFM/CMMS system
- Assist in maintaining compliance with statutory regulations, health safety requirements, and IBM-specific technical standards
Soft Services Support
- Coordinate day-to-day delivery of housekeeping, security, front-of-house, pantry, landscaping, pest control, and waste management services
- Monitor vendor attendance, performance, and service quality; escalate issues to the Facility Manager as required
- Conduct regular soft services audits and maintain records of findings and corrective actions
- Ensure IBMs workplace hygiene, presentation, and hospitality standards are upheld at all times
SLA Performance Monitoring
- Track open and closed work orders in the CAFM/CMMS system; ensure timely closure within agreed SLA timelines
- Assist in compiling data for monthly management reports (MMRs), KPI dashboards, and performance trackers
- Flag SLA breaches or near-misses to the Facility Manager and support root cause analysis
- Support the implementation of continuous improvement initiatives identified by the FM team
Team Coordination Supervision
- Provide day-to-day supervision and guidance to on-site staff including technicians, housekeeping supervisors, and security personnel
- Assist in shift scheduling, attendance tracking, and daily task allocation
- Support the Facility Manager in onboarding new team members and conducting toolbox talks
- Promote a culture of safety, discipline, and service excellence within the on-site team
Client Stakeholder Coordination
- Serve as a secondary point of contact for IBM facility users and site coordinators for day-to-day service requests
- Respond promptly to IBM user complaints, service requests, and feedback; ensure timely resolution and follow-up
- Support the Facility Manager in preparing for client meetings, site walkthroughs, and IBM audits
- Maintain a professional and responsive interface with IBM stakeholders at all times
Vendor Contractor Management
- Raise and track purchase orders, work orders, and service requests with approved vendors
- Verify completion of vendor works on-site and obtain necessary sign-offs before invoice processing
- Maintain an updated vendor contact list, AMC/contract register, and service schedule tracker
- Support the FM in vendor performance reviews and contract compliance checks
Financial Administrative Support
- Assist in tracking site operational expenditure against the approved budget
- Process vendor invoices, verify against scope of work, and submit for approval in line with JLL procurement policies
- Maintain accurate records of site documentation including warranties, AMC registers, statutory certificates, and insurance records
- Support the FM in preparing monthly cost variance reports and budget forecasts
Health, Safety Compliance
- Support the implementation of JLL EHS standards and IBMs HSE policies across all on-site activities
- Assist in conducting risk assessments, maintaining method statements, and issuing permits to work (PTW)
- Ensure incident reporting, near-miss documentation, and corrective action tracking are up to date
- Participate in emergency response drills and support site emergency preparedness activities
Experience
- 3-5 years of experience in Facility Management or a related field, preferably in a corporate or technology sector environment
- Hands-on experience in coordinating hard and soft services operations
- Prior exposure to client-facing FM roles or large enterprise accounts is an advantage
Qualifications
- Bachelors degree in Facility Management, Engineering, Business Administration, or a related discipline
- Professional certifications preferred: CFM (IFMA), NEBOSH General Certificate, ISO 41001 Awareness, or equivalent
- Proficiency in CAFM/CMMS systems (e.g., IBM Maximo, Archibus, or similar)
Skills Competencies
- Good understanding of building systems (MEP, HVAC, fire safety) and soft services operations
- Strong coordination and follow-through skills with attention to detail
- Ability to manage multiple priorities and work effectively under pressure
- Good interpersonal and communication skills - both verbal and written
- Team player with a proactive, solutions-oriented mindset
- Proficiency in MS Office Suite (Excel, PowerPoint, Word, Teams)
- Competitive salary and benefits package
- Structured career growth path within JLLs IFM service line
- Mentorship and on-the-job learning under experienced FM leadership
- Exposure to a prestigious global technology account (IBM)
- A collaborative, inclusive, and high-performance work culture
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Sourced from naukri
Skills
Administrative SupportCorrective maintenanceFacilities ManagementContract ComplianceAfmauditsehscontractorCommunication SkillsAdministrationcomplianceCMMSCommercial Real EstateArtificial Intelligence
About JLL
Jones Lang Lasalle
Real Estate
11.4k+
employees
1999
27 years old
Mumbai, Maharashtra
India
₹6.8L PA avg
Avg at JLL
About
JLL is a global real estate services firm specialising in commercial property and investment management, providing services for real estate owners, occupiers and investors worldwide
Industries
Real EstateEngineering & Construction
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