NOIDA · FULLTIME
Assistant Engineer
Cradlepoint
Noida · onsite · Posted 12d ago
Sourced from
Undisclosed5–10 yrsfulltimeNoida
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Section · 01
About this role
Join our Team
About this opportunity:
We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management, and execution of reactive/proactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What you will do:
- Monitor services and manage events at the 1st level.
- Assess trends identified from customer complaints.
- Manage and resolve incidents at the 1st level.
- Escalate and track incidents.
- Initiate problem management and support corrective maintenance execution.
- Monitor and improve customer experience based on use cases.
- Planned activity support & group mail box management.
The skills you bring:
- Ericsson Operations Engine - Mode Of Operations.
- Should have good knowledge on Network operation centre (NOC).
- Must be proficient in basic telecommunication fundamentals.
- Understanding the importance of SLA and RT.
- Quick learner and flexible for Operations requirement
- Essential good verbal and written communication Skills
- Good / Excellent knowledge of GSM call flow
- Understanding of ITIL
- Basics Linux and Charging System Understanding.
- Should have experience of 5+ years of experience in telecom or NOC.
- Willing to work in shifts in 247 support team.
- Monitoring of alerts via monitoring tools like OneFM, Grafana
- TT creation within required SLA through TT creating tools oneTM, ITSM
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
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Section · 02
Skills
Customer ExperienceGrafanaitsmgsmTelecommunicationProblem managementCorrective maintenanceService Level AgreementNOCCall FlowCustomer ComplaintsMonitoring ToolsSLACommunication SkillsoperationsmaintenanceTelecomLinux