Assistant Director- Control Testing/ Operational Risk

Role Summary

The Control Testing Lead oversees day-to-day control testing operations, provides testing guidance, manages resource capacity, ensures quality and timely delivery, and serves as the primary liaison between business stakeholders and the testing team.

Shift timings- UK/ US Shifts

Job location- Bengaluru (ETV, Bellandur)

WFO mode (5 days WFO)

Key Responsibilities

• Serve as the primary point of contact between Subject Matter Experts (SMEs), business stakeholders, and the managed services team.
• Provide leadership, guidance, and oversight to Control Testing Analysts.
• Review testing plans, testing results, issue documentation, and quality standards.
• Manage team capacity, workload allocation, and resource planning to meet testing commitments.
• Monitor testing progress, productivity, and SLA adherence.
• Identify operational bottlenecks, control-testing challenges, and resource constraints.
• Drive process improvements, automation opportunities, and workflow enhancements.
• Coordinate testing schedules and priorities with business stakeholders.
• Support issue management, escalation handling, and remediation tracking.
• Ensure adherence to established testing methodologies, governance standards, and documentation requirements.
• Develop team capabilities through coaching, training, and knowledge-sharing initiatives.
• Prepare management reporting, testing status updates, and governance materials.
• Escalate delivery, staffing, or quality risks in accordance with established governance protocols.

Key competencies

• 12+ years experience in Risk Management, Internal Controls, Compliance Testing, Audit, & Operational Risk.
• Strong knowledge of control frameworks, risk management practices, and testing methodologies.
• Proven stakeholder management and team leadership experience.
• Strong analytical, organizational, and problem-solving skills.
• Experience with Archer, GRC platforms, and reporting tools preferred.
• Commerce Graduate / MBA (Finance)