Assistant - Digital Project Management, Digital Marketing

The Web Traffic Manager is an integral part of The Marketing Studio, Gallagher’s in-house agency. responsible for managing the intake, resourcing, routing, and prioritization of requests across our marketing divisions. This position partners closely with Account Management, Project Management, divisional stakeholders, and internal team members to ensure work is properly scoped, resourced, and tracked from submission through completion. 

With a strong background in traffic management and project coordination, this role supports the efficient flow of work through the Web team by reviewing incoming requests, validating readiness criteria and required information to begin work, aligning expectations with Project Managers, and directing tasks to the appropriate resources. This position is essential to maintain organized workflows, supporting SLA and quality delivery adherence, and ensuring work progresses smoothly and on time.

Responsibilities:

• Manages traffic flow of new and in-flight web, SEO and Google Ads support requests across all divisions supported by the Marketing Org at Gallagher and facilitates subject-matter expertise to ensure the right people are involved at the right times.  
• Reviews incoming Marketing Studio web requests for readiness, validates required information is included and appropriate to complete the request, proactively works with Account Services team to ensure clarity before work is assigned and provides proactive solutions to meet delivery timing and quality expectations.  
• Validates web content, documentation, images, graphics and interactive content is provided during intake to ensure adherence to web specs and capabilities, validating project readiness.  
• Collaborates with internal Marketing Studio teams to ensure a clear understanding of project requirements, timelines or constraints, resource capacity, and deliverables, while ensuring adherence to established processes, project data standards, and reporting requirements to support the timely delivery of website updates, enhancements, and digital initiatives.
• Prioritizes, resources and routes requests appropriately based on scope, urgency, team capacity, and established delivery schedules. 
• Proactively communicates with Account Services team to mitigate project timing risks and reset expectations if needed, as well as managing available resources as required to meet or revise timelines. 
• Monitors active requests and task flow to ensure predecessor and successor tasks are properly sequenced, resourced and projects remain on track. 
• Identifies opportunities to improve traffic management and resourcing processes and workflow efficiency while continuing to meet or exceed internal SLAs. 
• Coordinates across time zones as needed to support timely request handling and project movement. 

Qualifications:

• Bachelor’s degree required, or equivalent combination of education and experience. 
• 5+ years of project or traffic management experience, including at least 3 years supporting web functions on marketing projects. 
• Experience with Adobe Workfront is required.  
• Strong understanding of traffic and project management, intake and resource coordination, and delivery prioritization. 
• Solid understanding of integrated campaigns and digital projects. 
• Proven ability to work collaboratively across teams and levels of the organization. 
• Detail-oriented, self-motivated team player with a proactive, solution-oriented mindset. 
• Demonstrated ability to manage multiple priorities, meet deadlines, and drive results in a fast-paced environment. 
• Fluency in English with strong written, verbal, and presentation communication skills. 

Preferred Skills: 

• Experience working in a deadline-driven environment with shifting priorities. 
• Strong relationship-building skills with internal stakeholders and divisional partners.