Assistant / Deputy Manager - Training

About Attentive.ai

Attentive.ai is a fast-growing vertical SaaS startup, funded by Peak XV (Surge), InfoEdge, Insight Partners, Vertex Ventures, and Tenacity Ventures that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platforms.

About The Role

We are looking for a hands-on training leader to manage a team of trainers and own the design, development and execution of organisation-wide learning initiatives. This role is responsible for trainer performance, training delivery, content development, LMS management and the development of Attentive's Learning Academy. The Training AM/DM works closely with Operations, Quality, HR, Product and subject-matter experts to identify capability gaps and deliver measurable performance improvement.

Key Responsibilities

• Lead, coach and manage a team of trainers; allocate training programs and content-development responsibilities across the team
• Review trainer performance, delivery quality, productivity and learner feedback; conduct observations and create individual development plans
• Ensure consistency in training delivery, content quality, assessments and certification standards across programs
• Conduct training needs analysis with Operations, Quality, HR and business stakeholders; design structured learning journeys for new hires and existing employees
• Oversee the creation of presentations, videos, assessments, facilitator guides and guided learning courses
• Manage LMS activities including course publishing, learner assignments, completion tracking, reporting and learner records
• Support the development and maintenance of Attentive's Learning Academy; coordinate with SMEs to convert process knowledge into structured learning content
• Track training effectiveness through assessments, quality scores, operational performance and stakeholder feedback; maintain calendars, dashboards and reports
  
  

Must-Have Skills And Experience

• 6 to 10 years of experience in Learning and Development, Training or Capability Development
• Direct experience managing, coaching and developing a team of trainers
• Hands-on experience in training design, content development, facilitation and structured learning journeys
• Experience managing an LMS, digital learning programs, learner assignments, completion tracking and reporting
• Strong proficiency in PowerPoint, Excel, Google Sheets and Google Slides; able to create assessments dashboards and performance reports
• Strong people-management, communication, presentation and stakeholder-management skills; comfortable using data and AI tools to improve learning effectiveness
  
  

Good-to-Have Skills

• Experience in a technology, BPO, shared-services or high-volume operations environment
• Exposure to instructional design, video creation, e-learning authoring tools, internal learning academies or certification frameworks
• Familiarity with Looker Studio or Power BI; new-hire training and Operations handover experience