Assistant Deputy Manager / Deputy Manager Delivery Excellence

Role & Responsibilities-

• Design, implement and sustain Quality Frameworks across assigned business units.
• Define quality standards, audit methodologies and governance mechanisms.
• Conduct process quality audits, transaction audits and governance reviews.
• Monitor adherence to SOPs, customer requirements and compliance standards.
• Analyse quality trends and drive corrective and preventive actions.
• Lead governance reviews with Operations and Leadership teams.
• Develop governance dashboards and management reports.
• Drive Lean, Six Sigma, Kaizen, PDCA and Continuous Improvement initiatives.
• Facilitate Root Cause Analysis using 5 Why, Fishbone and Pareto techniques.
• Standardize processes and implement best practices across projects.
• Monitor KPIs, SLAs and operational performance metrics.
• Identify operational risks and implement mitigation plans.
• Partner with Operations, Training, MIS and Automation teams.
• Drive automation and digital transformation opportunities.
• Support customer governance meetings and executive business reviews.
• Coach and mentor teams on Quality and Operational Excellence practices.
• Support internal, external and customer audits.
• Prepare executive reports and present improvement recommendations.
• Lead cross-functional improvement projects.
• Drive a culture of continuous improvement and operational excellence.

Qualification

• Bachelor's Degree in Engineering, Commerce, Business Administration, Management or related discipline.
• MBA (Operations/Quality) preferred.
• Lean Six Sigma Green/Black Belt certification preferred.

Experience

• 5 to 6 years of relevant Quality, Process Excellence or Operational Excellence experience.

Skills / Competencies Required

• Quality Management Systems
• Governance Frameworks
• Operational Excellence
• Advanced Excel
• Stakeholder Management
• Leadership & Coaching
• Project Management
• Presentation & Communication Skills

Other Information

• Flexible to work in customer shifts.
• Willing to travel based on business requirements.

Support transitions, customer visits and business expansion initiatives