Assistant/ Deputy Manager-After Market Service

Job Summary

Assistant/Deputy Manager-After Market Service

Location: Jamshedpur

Work Arrangement: Onsite

Responsibilities

• Technical Service: Independently handle erection, commissioning, troubleshooting, and maintenance of pumps, valves, screens, cyclones, iron ore washing plants, and related equipment to ensure optimal performance.
• Customer Support: Provide on-site training and technical assistance to customers, ensuring their satisfaction and fostering strong relationships.
• Operational Excellence: Prepare detailed service reports, communicate effectively with customers, and implement corrective actions to resolve issues promptly.
• Business Development: Generate aftermarket spares business and revenue through AMC or service contracts, contributing to business growth in the region.
• Safety Compliance: Work with strict adherence to safety protocols, including PPE usage, STAR POWRA, JSA, RA, and hazard identification to maintain a zero-harm environment.
• Travel: Travel approximately 65% to customer sites across Odisha and Jharkhand to provide timely service and support.
• Success Metrics: Achieve spares sales targets, ensure 100% availability of Weir equipment in the region, and enhance customer satisfaction through timely troubleshooting and service.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.

What you ll bring

Must-haves:

• BE Mechanical or Diploma in Mechanical Engineering (DME) with 6 to 10 years of experience in field service of pumps and rotating equipment.
• Hands-on experience in pump servicing, reading and interpreting drawings of mineral processing equipment.
• Knowledge of pump selection and performance curves, with experience managing slurry pumps, cyclones, slurry valves, vibrating screens, and mill lining.
• Proven ability in erection, commissioning, and site project activities including lifting and installation of equipment.

Nice-to-haves

• Experience in generating aftermarket spares business and service contracts.
• Familiarity with competitor equipment and developing attack plans.
• Strong communication skills for customer training and relationship management.
• Ability to work independently and manage multiple customer sites effectively.

Key Skills

• Pump servicing
• Erection and commissioning
• Troubleshooting
• Reading and interpreting drawings
• Slurry pumps
• Cyclones
• Mill lining
• Customer training and relationship management
• Aftermarket spares business

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.