Assistant Coordinator (English & Bengali)

To begin your application, please fill out this form:

https://forms.monday.com/forms/c9bfd2c8cde3d8e8f5bc1131c762498d?r=use1

We are looking for a Bengali-speaking Assistant Coordinator to support patients and caregivers through quality outreach, registration, customer service, and day-to-day administrative activities. This role requires excellent English communication skills, patience, attention to detail, and the ability to handle calls professionally.

Key Responsibilities

• Make outbound quality assurance calls to patients and caregivers.
• Register new patients and caregivers accurately and efficiently.
• Take inbound calls from an assigned queue and assist with inquiries.
• Identify and escalate issues to the appropriate team when necessary.
• Assist with additional administrative tasks and day-to-day projects as assigned.
• Support other operational needs as they arise.
• May be asked to handle additional inbound calls in the future as business needs evolve.

Qualifications & Skills

• Fluent Bengali speaker with strong verbal communication skills.
• Very little accent and clear, easy-to-understand English pronunciation.
• Strong English communication skills, both verbal and written.
• Previous customer service or call center experience preferred.
• Patient, courteous, and empathetic when communicating with patients and caregivers.
• Comfortable handling both inbound and outbound calls.
• Strong attention to detail and accuracy when registering information.
• Able to follow procedures and escalate issues appropriately.
• Reliable, organized, and able to manage multiple tasks and priorities.
• Comfortable working independently in a remote environment.

Work Schedule

Monday-Friday, 9:00 AM-6:00 PM US Eastern Time

If you are a patient and customer-focused professional with strong English communication skills and fluency in Bengali, we would love to hear from you.

To proceed with your application, please fill out this form:

https://forms.monday.com/forms/c9bfd2c8cde3d8e8f5bc1131c762498d?r=use1