Assistant Collection Manager

Role & responsibilities

1. Collection Operations-

- Support the collection team in managing and recovering overdue accounts.

- Develop and implement strategies to improve collection efficiency.

2. Team Support-

- Assist in leading a team of collection executives, providing guidance and training.

- Monitor team performance and provide feedback for improvement.

3. Customer Handling-

- Handle complex customer queries and negotiate repayment plans.

- Ensure empathetic and professional communication with delinquent customers.

4. Process Optimization-

- Identify areas for improvement in collection processes and implement changes.

- Ensure compliance with regulatory guidelines (RBI, etc.) and company policies.

5. Reporting & Analytics-

- Prepare reports on collection metrics, trends, and portfolio health.

- Analyze data to drive collection strategy improvement.