Assistant Cluster Lead- Godrej Living

About Godrej Industries Group (GIG)

At the Godrej Industries Group, we serve over 1.4 billion people globally through a diverse portfolio of businesses, united by our purpose of Crafting tomorrow. With revenues of USD 7.2 billion in FY26 and a market capitalisation of USD 19 billion as of 31 March 2026, we operate across FMCG, real estate, financial services, agriculture, and chemicals. We are the leading player in India across several business categories, including residential real estate, animal feed, crude palm oil, oleochemicals, household insecticides, hair colour, and air care.

We are committed to building a more sustainable future through our Good & Green programme, with ambitions of net-zero operations by 2035 and responsible supply chains by 2047. In 2025, Godrej Consumer Products and Godrej Properties were both ranked number one globally in their respective categories on the Dow Jones Best-in-Class Sustainability Indices.

https://www.godrejindustries.com/

About Godrej Living Private Limited (GLPL)

Godrej Living is your gateway to the realm of innovative and sustainable living solutions. As an extension of the esteemed Godrej Group, a conglomerate with over 125 years of legacy, we are committed to delivering excellence in every aspect of your living experience. At Godrej Living, we take pride in creating and maintaining happy, environmentally responsible residential communities that provide comfort, peace of mind and a sense of belonging.

Our comprehensive Community Development services are designed to ensure that every aspect of your living and working space is meticulously maintained, allowing you to focus on what truly matters - enjoying your life to the fullest.

www.godrejproperties.com

About the role

Role & responsibilities

1. Operational Management

• Manage the day-to-day operations of the assigned FM sites, ensuring compliance with company policies, SOPs, statutory requirements, and operational guidelines.
• Drive consistent execution of operational processes across allocated sites.
• Conduct regular site visits to monitor housekeeping, technical services, security, horticulture, customer service, and overall site standards.
• Support LCDs and site teams in resolving operational challenges and service issues.
• Ensure preventive and corrective maintenance schedules are implemented effectively.

2. Financial Management

• Support the Cluster Lead in achieving the financial objectives of assigned sites.
• Monitor monthly operational expenses and ensure adherence to approved budgets.
• Review vendor bills, service costs, and operational expenditures before processing.
• Coordinate with Finance for timely invoicing, collections, and financial reconciliations.
• Identify cost optimization opportunities without compromising service quality.

3. Site Governance & Compliance

• Ensure all assigned sites comply with statutory, safety, legal, and company compliance requirements.
• Monitor implementation of audit observations and closure of action items.
• Maintain documentation related to contracts, statutory compliances, AMC records, and operational reports.

4. Stakeholder Management

• Build and maintain strong relationships with Resident Welfare Associations (RWAs), Managing Committees (MCs), developers, and key stakeholders.
• Act as the primary escalation point for operational concerns at assigned sites before escalation to the Cluster Lead.
• Coordinate with internal functions such as HR, Finance, Procurement, Legal, and Client Solutions for seamless operations.
• Support contract implementation and governance across allocated sites.

5. Customer Experience & Resident Engagement

• Drive resident engagement initiatives to enhance customer satisfaction.
• Ensure timely resolution of resident complaints and service requests.
• Monitor customer feedback and implement corrective actions to improve resident experience.
• Minimize escalations through proactive stakeholder communication and service excellence.

6. Team Management

• Guide and mentor Lead Community Developers (LCDs) and onsite teams across assigned sites.
• Monitor manpower deployment, attendance, productivity, and performance.
• Support recruitment, onboarding, training, and capability development of onsite employees.
• Promote a culture of accountability, ownership, and continuous improvement.

7. Vendor Management

• Monitor performance of vendor partners across assigned sites.
• Ensure vendor adherence to Scope of Work (SOW), Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations.
• Conduct periodic vendor performance reviews and recommend corrective actions where required.
• Support onboarding and operational governance of new vendors.

Education & Qualification:

• 10-12 of experience in FM industry with technical background

Benefits

Be an equal parent

Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners

• 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
• 2 months paid leave for secondary caregivers
• Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel

Coverage for childbirth and fertility treatment

No place for discrimination at Godrej

Gender-neutral anti-harassment policy

Same sex partner benefits at par with married spouses

Coverage for gender reassignment surgery and hormone replacement therapy

Community partnerships and advocacy

Persons with Disability (PwD) care

We are selfish about your wellness

Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options

Elder care for those who might need to extend support to senior family members

Preventative healthcare support

Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.

Uncapped sick leave

Flexible work options, including remote working and part-time work

Mental wellness and self-care programmes, resources and counselling

Celebrating wins, the Godrej Way

Structured recognition platforms for individual, team and business-level achievements

Digital and offline instant recognition platforms

An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And it has been over a century. Its not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.

If this sounds like a role for you, apply now!

We look forward to meeting you.