Assistant Branch Manager

Travel & Tourism Industry
Position: Branch Manager
Industry: Switrus Holidays
Location: Ahmedabad
Experience: 8+ Years in Travel & Tourism
Employment Type: Full-Time
About the Role
We are looking for an experienced and result-oriented Branch Manager to lead our branch operations and drive business
growth. The ideal candidate will be responsible for achieving sales targets, managing the branch team, developing customer
relationships, and ensuring smooth day-to-day operations.
The candidate should have strong knowledge of international holidays, tour packages, visa services, customer handling,
sales, and travel operations.
Key Responsibilities
Branch Management

Manage the overall day-to-day operations of the branch.
Ensure smooth coordination between Sales, Visa, Operations, and other departments.
Monitor branch performance and ensure achievement of monthly and annual targets.
Prepare and submit regular branch performance reports to management.
Maintain high standards of customer service and operational efficiency.
Sales & Business Development

Drive branch sales and achieve assigned revenue targets.
Develop strategies to increase sales and profitability.
Generate new business opportunities through corporate clients, referrals, partnerships, and local market
networking.
Monitor individual and team sales performance.
Identify new market opportunities and implement business development initiatives.
Maintain strong relationships with existing and potential customers.
Team Management
Lead, motivate, and mentor the branch sales and operations team.
Allocate targets and responsibilities to team members.
Conduct regular performance reviews and provide constructive feedback.
Support recruitment and onboarding of branch employees.
Identify training requirements and improve team productivity.
Registered Office - West Fort |Thrissur | Kerala |India |PIN- 680004
[email removed]|www.switrus.com |Ph: [phone removed]
Branches: Germany Delhi Ahmedabad Mumbai Hyderabad Kolkata Bangalore Chennai

Travel & Tourism Operations

Ensure proper handling of holiday packages, international tours, visa requirements, and travel documentation.
Coordinate with tour operations, visa, ticketing, hotels, and other service providers.
Ensure all customer bookings and travel arrangements are handled accurately and on time.
Resolve customer complaints and operational issues promptly.
Ensure compliance with company policies and travel industry standards.
Customer Relationship Management

Build and maintain strong relationships with customers.
Ensure excellent pre-sales and post-sales service.
Handle escalated customer issues and provide effective solutions.
Encourage repeat business and customer referrals.
Reporting & Performance Monitoring

Track daily, weekly, and monthly sales performance.
Monitor revenue, conversion rates, enquiries, bookings, and team productivity.
Prepare MIS and performance reports for management.
Take corrective actions whenever branch performance falls below targets.
Registered Office - West Fort |Thrissur | Kerala |India |PIN- 680004
[email removed]|www.switrus.com |Ph: [phone removed]