Assistant Branch Manager

Job Summary

Role - Assistant Branch Manager

Location - Ahmedabad

About the Role

• The Assistant Branch Manager will be responsible for actively seeking understanding the PL of the business and engaging/handling branch teams. Providing complete support to the team driving them to boost top-line revenue growth, customer acquisition and maintaining profitability, leveraging the existing branch base of customers.
• The incumbent will report to the Regional Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities

• Lead team operations and manage the Profit Loss (PL) account for the assigned region.
• Conduct cost-benefit and needs analysis of existing and potential clients to align with their business requirements.
• Build and maintain strong, long-term relationships with key business clients.
• Identify and engage large customers through data mining and referrals from existing accounts.
• Drive new business development with the team to acquire large and strategic accounts.
• Retain existing customers
• Ensure team follows all the Operational Business KPIs
• Ensure prompt resolution of customer issues and complaints to maximise satisfaction.
• Collaborate effectively with internal teams and external stakeholders.
• Analyse market and territory potential, monitor competitor offerings, and track sales performance.
• Drive collections and maintain control over Days Sales Outstanding (DSO).
• Train and coach team members to prepare them for future leadership roles.

Key Result Areas

• Team management across sales, collections, service, and operations
• Customer service and complaint resolution
• Maintaining MIS/Reports
• Planning and strategising for new revenue generation opportunities
• Customer relationship management, sales, and business development

Competencies (Skills essential to the role)

• Strong interpersonal and networking skills
• Sales Operations Acumen
• Effective verbal and written communication
• Proven negotiation abilities
• Target-driven with a focus on achieving results
• Proficient in MS Office / G-Suite
• Coaching Development

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.