Assistant Branch Manager- Africa - Travel Industry

Key Responsibilities:

• Overall branch Administration, Accounts and co-ordinate with counter staff & other branches for smooth operation. Be responsible for overall sales development.
• To achieve budgeted targets in terms of Turnover, Revenue and Contribution in the Branch to Achieve growth in business through new accounts and enhancement of Business in existing accounts.
• To ensure compliance with the business manual of all employees in the Branch.
• To create a performance oriented culture by linking rewards to performance.
• Manpower & Service Management: Ensure proper staffing of the Branch through proper recruitment of new staff and training of the existing staff and liase with HR to ensure for staffing and Training.
• Ensure service standards of the Branch are in compliance with the bench marked standards laid down by the organization and also review periodically the service standards to improve the quality of service.
• Relationship Management: Build and maintain good relations with the clients through consistent service standards being met.
• Ticketing, Facilitation, Leisure, Credit Control-Oversee and ensure smooth functioning of the departments as per company guidelines. Authorize and monitor deviations, if any.
• Client Selection: To check feasibility of servicing the clients and also periodic analysis of Customer Account to monitor performance vis-a-vis commitment and Credit Utilization.
• To build and strengthen strong relationship with key global partners viz hotel, airlines and other service providers.
• Help in product improvement and strategies to increase sales.
• Technology-Efficient adaption/Execution of all systems & processes

Skills:

• Leadership and team development.
• Strategic thinking.
• Experience within the Tourism Industry.
• Advanced proficiency in Excel and financial software.
• Strong Communication and people management skills.
• Aptitude in building relationships with professionals of all organizational levels.

What were looking for:

• Bachelor’s degree in Travels or related field (Master’s degree preferred).
• Strong knowledge of Travel and Tourism Industry.
• Proficiency in GDS systems (e.g., Galileo, Amadeus, or Sabre).
• Strong leadership and team management abilities.