MUMBAI · FULLTIME
Assistant Banquets Manager
JW Marriott
Mumbai · onsite · Posted 12d ago
Sourced from
Undisclosed2–7 yrsfulltimeMumbai
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Section · 01
About this role
Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing ficial and administrative duties. CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES
Supporting Management of Department Operations and Inventories
- Manages departmental inventories and assets including par levels and maintece of equipment. - Conducts monthly department meetings with the Banquet captains and employees. - Maintains attendance log for banquet employees. - Maintains and enforces established sanitation levels. - Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc). - Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores. - Orders supplies for the department (eg, china, glass, silver, buffet presentations, props, and other service equipment needs). - Uses banquet beverage Use records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. - Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction. - Schedules banquet service staff to forecast and service standards, while maximizing profits. Participating in and Leading Banquet Teams
- Attends and participates in all pertinent meetings. - Leads shifts and actively participates in the servicing of events. - Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation. Providing and Ensuring Exceptional Customer Service
- Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Responds to and handles guest problems and complaints. - Empowers employees to provide excellent customer service. - Strives to improve service performance. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. Conducting Human Resources Activities
- Interviews and hires Banquet captains and employees with appropriate skills. - Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. - Ensures employees understand expectations and parameters. - Observes service behaviors of employees and provides feedback to individuals. - Reviews comment cards and guest satisfaction results with employees. - Participates in the development and implementation of corrective action plans. - Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
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Section · 02
Skills
Customer Servicebanquet servicecustomer satisfactionProduct qualityguest satisfactionhuman resourcesfood and beverageplannerbanquetbanquet operationsNew Hire TrainingLiquoroperationsGuest RelationsEvent Management
Section · Company
About JW Marriott
JW Marriott
Hospitality
4.0k+
employees
1927
99 years old
Bethesda, Maryland
United States (USA)
₹3.2L PA avg
Avg at JW Marriott
About
JW Marriott is a luxury hotel brand providing elegant accommodations and tailored experiences for discerning travelers in prime locations globally.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
10 reviews
4.1/ 5
Culture
3.0
Career growth
3.5
Work-life
3.2
Employees rate it well for
Job Security42Skill Development41
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